Resolved after 1 hour 10 minutes, affecting iVUE Connect Service, on October 28, 2026.
Members have confirmed that service orders are working correctly. Closing incident.
Affected components
Update timeline
- investigating Oct 28, 2026, 12:30 PM UTC
NISC is investigating an issue with creating service orders in iVUE Connect. We will post additional updates shortly.
- investigating Oct 28, 2026, 01:29 PM UTC
NISC is continuing to research this issue. Research is showing issues with a boundary management call related to an offerings lookup as part of the Service Order creation.
- investigating Oct 28, 2026, 02:00 PM UTC
After root cause investigation, this issue was related to a firewall policy introduced as part of the maintenance posted here: https://community.nisc.coop/member/member_resources/hosted-infrastructure-operations/b/news/posts/maintenance-notification---10-28-2026-00-00 This issue is corrected and only affected ASP 1.0 sites on iVUE Connect.
- resolved Oct 28, 2026, 02:09 PM UTC
Members have confirmed that service orders are working correctly. Closing incident.
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