Disruption: MCM IVR Payments, Service Providers

Update timeline

1. investigating Nov 04, 2026, 06:45 PM UTC

   IVR Credit Card Transactions are experiencing degraded performance from our third party credit card processor. NISC has turned off the ability to make credit card payments in IVR until this issue is resolved to avoid residual issues and complications from communication errors if these were left available. IVR credit card transactions will be turned back on as soon as we have confirmation that the incident has resolved. NISC will post updates here.

2. investigating Nov 04, 2026, 07:31 PM UTC

   We continue to see degraded performance and have escalated an open ticket with the IVR Credit Card Processor. We will continue to provide updates as they become available.

3. investigating Nov 04, 2026, 08:34 PM UTC

   The IVR Card Processor has reported improvements but we are still seeing timeouts. To prevent payment errors we are continuing to leave payments disabled until we see full system recovery.

4. investigating Nov 04, 2026, 08:47 PM UTC

   Our IVR credit card processor has confirmed that they are still seeing slowness in their processing portal. They are actively working to address this as soon as possible.

5. investigating Nov 04, 2026, 09:26 PM UTC

   Our IVR credit card processor continues to see slowness in their processing portal. They are working to resolve this as soon as possible. NISC will provide updates as soon as they are available.

6. investigating Nov 04, 2026, 10:00 PM UTC

   Our IVR credit card processor continues to experience intermittent performance degradation with their card processing application. Teams are actively investigating the issue and working to restore consistent application performance. We will provide additional updates as more information becomes available.

7. investigating Nov 04, 2026, 10:30 PM UTC

   Our IVR credit card processor continues to investigate the intermittent performance degradation affecting credit card processing. We will provide further updates as more information becomes available.

8. investigating Nov 04, 2026, 11:25 PM UTC

   NISC's IVR credit card processor has conveyed that latency issues have been addressed and services are currently operating normally. NISC will start to slowly turn IVR credit card processing back on for selected members. If monitoring shows the issue is resolved, we will turn this on for all members. We will update again after initial monitoring is complete and we can determine if IVR credit card transactions can be turned on for all members.

9. investigating Nov 04, 2026, 11:44 PM UTC

   Initial monitoring has returned expected results with no timeouts in processing IVR credit cards for selected members. NISC has turned on IVR credit cards for all members at this time. We will continue to monitor activity to ensure transactions continue to process as expected prior to closing this incident.

10. resolved Nov 05, 2026, 12:52 AM UTC

    After further monitoring our IVR Credit Card Processor has closed their incident and we have seen no additional issues. We are closing this issue and will provide root cause once available.