NFON AG incident

Nia Frontdesk Service Unavailable

Minor Resolved View vendor source →
Started
Apr 20, 2026, 06:40 AM UTC
Resolved
Apr 20, 2026, 08:28 AM UTC
Duration
1h 48m
Detected by Pingoru
Apr 20, 2026, 06:40 AM UTC

Affected components

Intelligent AssistantNia Frontdesk

Update timeline

  1. investigating Apr 20, 2026, 07:25 AM UTC

    We are currently experiencing an issue affecting the Nia Frontdesk service, which is currently unavailable. All incoming calls are currently being routed to the configured failover target. Our technical teams are actively working to resolve the issue as quickly as possible. The duration of the incident is currently unknown. We will provide updates as soon as more information becomes available.

  2. resolved Apr 20, 2026, 08:28 AM UTC

    The issue affecting the Nia Frontdesk service has been resolved. The service is now fully operational and available without restrictions. We apologize for any inconvenience this may have caused and appreciate your patience.

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