NFON AG experienced a minor incident on April 20, 2026 affecting Intelligent Assistant and Nia Frontdesk, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 07:25 AM UTC
We are currently experiencing an issue affecting the Nia Frontdesk service, which is currently unavailable. All incoming calls are currently being routed to the configured failover target. Our technical teams are actively working to resolve the issue as quickly as possible. The duration of the incident is currently unknown. We will provide updates as soon as more information becomes available.
- resolved Apr 20, 2026, 08:28 AM UTC
The issue affecting the Nia Frontdesk service has been resolved. The service is now fully operational and available without restrictions. We apologize for any inconvenience this may have caused and appreciate your patience.