NFON AG Outage History

We are currently experiencing issues affecting the Cloudya Web, Desktop, and Mobile Apps. Some users may be unable to log in, while others may experience unavailable telephony functionality after successfully logging in. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

Our technical teams continue to investigate the issues affecting the Cloudya Apps and are working with high priority to restore normal service. Users may still experience login issues or unavailable telephony functionality. In addition, the user management portal at https://accounts.nfon.com/ is currently unavailable. We will provide further updates as soon as new information becomes available.

Our investigation has confirmed that the SIP Trunk administration portal at https://siptrunk.nfon.com/ is also affected by the ongoing incident and is currently unavailable. Our technical teams continue to work with high priority to restore all affected services. We will provide further updates as soon as new information becomes available.

We are seeing continued improvements, and the affected services should now be available again for most users. Some users may still experience intermittent issues while our technical teams continue working to fully restore service stability. We are closely monitoring the situation and will provide further updates as recovery progresses.

Outbound telephony for German trunks is currently partially impaired. Our technical team is already working with high priority to identify and resolve the issue as quickly as possible. We apologize for any inconvenience and will provide further updates as soon as more information becomes available.

Outbound calls to mobile networks have been restored in the meantime. Our technical team is still working with high priority to resolve the remaining issues affecting outbound telephony for German trunks. We will provide further updates as soon as more information becomes available.

We have received reports that some customers are currently unable to receive incoming calls. Our technical team is actively investigating the issue. We will provide further updates as soon as more information becomes available.

The cause of the issue has been identified, and our technical department is working on a resolution. We will provide further updates as soon as more information becomes available.

We are currently investigating an issue affecting login attempts in the Cloudya Mobile App. Some users are unable to log in successfully. In some cases, changes in the Admin Portal may also not be possible. Our technical teams are working to identify the cause and resolve the issue as quickly as possible. We apologize for the inconvenience.

We are continuing to investigate the issue affecting the setup of new devices and configuration changes in the Admin Portal and Cloudya Apps. We are currently seeing a slight improvement. However, some users may still experience issues when setting up devices or applying configuration changes, including changes to call forwarding profiles. Our technical teams are continuing to work on restoring full functionality.

We have identified an issue affecting NFON services. Both telephony and other related services may be impacted. Our technical teams are investigating the issue.

We are making progress in resolving the issue and are beginning to see a gradual improvement in service availability. Our technical teams continue to monitor the situation closely and are working to fully restore all affected services.

Core telephony services are generally available. A limited number of virtual PBXs hosted in FRA may be affected, and some CCHub systems are currently under investigation. Customers may also experience issues accessing voicemail and other related services. Our technical teams are continuing to investigate and restore full service availability.

Core telephony services remain largely available. However, some customers may still experience intermittent issues when accessing Cloudya, contacts, the Admin Portal, and related backend services, including occasional 500, 502, or authentication errors. Our technical teams are continuing to stabilize the affected components. Reloading the application may temporarily restore access, but the incident is not yet fully resolved

Core telephony services remain largely available, and the overall situation has continued to improve. However, some customers may still experience intermittent delays or errors when accessing Cloudya, contacts, device provisioning, SIP registration, and portal-related services. Our technical teams have identified performance issues affecting the Service Portal API and its database backend. Mitigation measures are showing positive results, and we continue to closely monitor and stabilize the affected components. The incident is not yet fully resolved.

We are currently experiencing sporadic login issues affecting the Cloudya Web, Mobile and Desktop Apps. Some users may be temporarily unable to sign in. Our specialist teams are already working on resolving the issue as quickly as possible. We apologize for the inconvenience.

We are currently experiencing service limitations and delays affecting parts of the NFON platform. Our technical teams are working with the highest priority to identify the root cause, stabilize the systems, and restore normal operations as quickly as possible. Impacted services may include intermittent availability issues, login problems, or degraded platform performance.

Our technical teams continue to work on resolving the ongoing platform issues. While stabilization efforts are showing initial improvements, some users may still experience intermittent service limitations, login issues, or degraded performance. We remain focused on fully restoring normal operations and will provide further updates as more information becomes available.

We are currently experiencing an issue affecting the Nia Frontdesk service, which is currently unavailable. All incoming calls are currently being routed to the configured failover target. Our technical teams are actively working to resolve the issue as quickly as possible. The duration of the incident is currently unknown. We will provide updates as soon as more information becomes available.

We are currently experiencing intermittent availability issues with the telephony WebApps. The Desktop- and mobile apps work in general but may experience side effects. We will provide further updates as soon as more information becomes available.