Temporary Service Limitations
Timeline · 4 updates
- investigating May 12, 2026, 06:05 AM UTC
We are currently experiencing service limitations and delays affecting parts of the NFON platform. Our technical teams are working with the highest priority to identify the root cause, stabilize the systems, and restore normal operations as quickly as possible. Impacted services may include intermittent availability issues, login problems, or degraded platform performance.
- investigating May 12, 2026, 06:38 AM UTC
Our technical teams continue to work on resolving the ongoing platform issues. While stabilization efforts are showing initial improvements, some users may still experience intermittent service limitations, login issues, or degraded performance. We remain focused on fully restoring normal operations and will provide further updates as more information becomes available.
- monitoring May 12, 2026, 06:53 AM UTC
The implemented mitigation measures are showing positive results and services are currently stabilizing. Our teams continue to actively monitor the NFON platform to ensure service availability and performance. Further updates will be provided if necessary.
- resolved May 12, 2026, 09:53 AM UTC
We would like to inform you that the issue has been resolved and all affected systems are now operating normally again. Since about 08:35 CEST / 06:35 UTC we have not observed any further errors. We will continue to monitor the situation closely. We apologise for any inconvenience caused and appreciate your patience. Should you encounter any further issues, please do not hesitate to contact us. Additionally, for urgent matters, you may reach us by sending an email to [email protected]