Resolved after 3 hours 14 minutes, affecting Business Telephony and Cloud Telephony Infrastructure and 1 more, on August 5, 2026.
The issue was resolved at approximately 09:07 CEST. Customer tests have confirmed that incoming calls are working as expected, and subsequent monitoring has shown no further service disruption. This incident is now considered resolved.
Affected components
Update timeline
- investigating Aug 05, 2026, 06:40 AM UTC
We have received reports that some customers are currently unable to receive incoming calls. Our technical team is actively investigating the issue. We will provide further updates as soon as more information becomes available.
- investigating Aug 05, 2026, 07:00 AM UTC
The cause of the issue has been identified, and our technical department is working on a resolution. We will provide further updates as soon as more information becomes available.
- monitoring Aug 05, 2026, 07:33 AM UTC
The issue was resolved at approximately 09:07 CEST, and customer tests have confirmed that incoming calls are working again. We are continuing to monitor the service.
- resolved Aug 05, 2026, 09:55 AM UTC
The issue was resolved at approximately 09:07 CEST. Customer tests have confirmed that incoming calls are working as expected, and subsequent monitoring has shown no further service disruption. This incident is now considered resolved.
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