Is NFON AG down?

Our partner Daktela, responsible for CCHub, reported an incident affecting all services from 13:30 to 14:00 CEST. For further information, please see: https://status.daktela.com/cmu16ncks0cko1noavggzqqtk

Outbound telephony for German trunks is currently partially impaired. Our technical team is already working with high priority to identify and resolve the issue as quickly as possible. We apologize for any inconvenience and will provide further updates as soon as more information becomes available.

Outbound calls to mobile networks have been restored in the meantime. Our technical team is still working with high priority to resolve the remaining issues affecting outbound telephony for German trunks. We will provide further updates as soon as more information becomes available.

The issue affecting outbound telephony for German trunks has been fully resolved. All services are operating normally again. We will continue to monitor the situation closely to ensure ongoing stability.

The issue affecting outbound telephony for German trunks has been fully resolved. All services are fully available.

We have received reports that some customers are currently unable to receive incoming calls. Our technical team is actively investigating the issue. We will provide further updates as soon as more information becomes available.

The cause of the issue has been identified, and our technical department is working on a resolution. We will provide further updates as soon as more information becomes available.

The issue was resolved at approximately 09:07 CEST, and customer tests have confirmed that incoming calls are working again. We are continuing to monitor the service.

The issue was resolved at approximately 09:07 CEST. Customer tests have confirmed that incoming calls are working as expected, and subsequent monitoring has shown no further service disruption. This incident is now considered resolved.

relate to: KB3EH Küppersbusch Hausgeräte GmbH KC69P ad hoc holding GmbH   KBBQH AGCO GmbH KBTT7 TOGETHER CCA GmbH KAIDX Huppenkothen GmbH KA9HR GCH Hospitality GmbH KCAHR MPG GmbH KCDJ9 webesan KC76J Stapper Jacobi_Schaedlich KBB9J WienerSozialdienste KC2K1 Plandent KC4CT Spängler KAWTV Lebenswert Betreuungs GmbH KCEB3 TGZ KA73H Dialog Telekom KCR6D MACH Energiegesellschaft As part of our ongoing efforts to improve our systems and optimise stability, security and performance, we are carrying out a scheduled maintenance window. The maintenance work will take place on: Start: Thu 11 Aug 2026 22:00 End: Thu 11 Aug 2026 23:59 During the maintenance window, you may experience temporary restrictions or brief interruptions whilst using the system. We will endeavour to minimise the impact as much as possible and to complete the work within the scheduled timeframe. Once the maintenance work is complete, the system will be available to you as usual.

We are currently investigating an issue affecting login attempts in the Cloudya Mobile App. Some users are unable to log in successfully. In some cases, changes in the Admin Portal may also not be possible. Our technical teams are working to identify the cause and resolve the issue as quickly as possible. We apologize for the inconvenience.

We are continuing to investigate the issue affecting the setup of new devices and configuration changes in the Admin Portal and Cloudya Apps. We are currently seeing a slight improvement. However, some users may still experience issues when setting up devices or applying configuration changes, including changes to call forwarding profiles. Our technical teams are continuing to work on restoring full functionality.

The issues affecting Cloudya Mobile App logins and configuration changes, such as call forwarding settings, have been resolved. We are continuing to monitor the affected systems to ensure that the services remain stable.

The issues affecting Cloudya Mobile App logins, device provisioning, and configuration changes such as call forwarding settings were resolved at approximately 2:00 PM CEST.