Is NFON AG down?

NFON is currently investigating reports from customers experiencing issues with their telephony services. Reported symptoms include phones appearing offline and difficulties making or receiving calls. The scope and underlying cause of the issue are currently under investigation. Our technical teams are actively investigating the situation. We will provide further updates as more information becomes available. We apologize for any inconvenience caused.

Our technical teams have identified issues affecting parts of our telephony infrastructure, which may result in phones appearing offline or difficulties making and receiving calls. Initial observations indicate that the situation is improving. However, investigations and recovery efforts are still ongoing. We will continue to monitor the situation closely and provide further updates as more information becomes available.

The issues affecting NFON SIP-Trunk 1.0 have been resolved, and the service has been restored. SIP Trunk Flexx was not affected by this incident. However, customers using our Cloud PBX services may still experience phones appearing offline or difficulties making and receiving calls. Our technical teams are continuing to investigate and resolve the remaining issues. We will provide further updates as the situation progresses. We apologize for the continued inconvenience.

We are seeing continued progress in restoring our Cloud PBX services, with an increasing number of customers reporting that their phones are successfully registering again. While service availability is gradually improving, some customers may still experience intermittent connectivity and calling issues. Additionally, despite the previously reported recovery, some issues with NFON SIP-Trunk 1.0 are still occurring. SIP Trunk Flexx remains unaffected. Our technical teams are continuing their efforts to fully restore all affected services and ensure reliable operation. We apologize for the ongoing inconvenience and will provide further updates as the situation progresses.

Our telephony services have largely recovered, and overall service availability has significantly improved. While most services should now be operating normally, some customers may still experience isolated connectivity or calling issues. Our technical teams are continuing their efforts to fully restore and stabilize all affected services while closely monitoring the situation. Once service stability has been fully restored, we will conduct a comprehensive root cause analysis and identify measures to help prevent similar incidents in the future. We apologize for the disruption and appreciate your patience and understanding.

The issues affecting our Cloud PBX services and NFON SIP-Trunk 1.0 have been resolved, and all affected services should now be operating normally. Our technical teams will continue to closely monitor the infrastructure to ensure ongoing service stability. A comprehensive root cause analysis will follow to identify the underlying causes and determine appropriate measures to help prevent similar incidents in the future. We sincerely apologize for the disruption and thank you for your patience and understanding.

We are currently experiencing issues affecting the Cloudya Web, Desktop, and Mobile Apps. Some users may be unable to log in, while others may experience unavailable telephony functionality after successfully logging in. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

Our technical teams continue to investigate the issues affecting the Cloudya Apps and are working with high priority to restore normal service. Users may still experience login issues or unavailable telephony functionality. In addition, the user management portal at https://accounts.nfon.com/ is currently unavailable. We will provide further updates as soon as new information becomes available.

Our investigation has confirmed that the SIP Trunk administration portal at https://siptrunk.nfon.com/ is also affected by the ongoing incident and is currently unavailable. Our technical teams continue to work with high priority to restore all affected services. We will provide further updates as soon as new information becomes available.

We are seeing continued improvements, and the affected services should now be available again for most users. Some users may still experience intermittent issues while our technical teams continue working to fully restore service stability. We are closely monitoring the situation and will provide further updates as recovery progresses.

The affected services are currently operating normally, and we are no longer observing any significant service disruptions. Our technical teams continue to monitor the situation closely while investigating the underlying cause of the incident. We will provide further updates if the situation changes or once additional information becomes available.

The incident has been resolved since about 07:30 UTC, and all affected services are operating normally. We have continued to monitor the platform and have not observed any further disruptions with this service. We apologize for the inconvenience caused and thank you for your patience and understanding.

Our partner Daktela, responsible for CCHub, reported an incident affecting all services from 13:30 to 14:00 CEST. For further information, please see: https://status.daktela.com/cmu16ncks0cko1noavggzqqtk

Outbound telephony for German trunks is currently partially impaired. Our technical team is already working with high priority to identify and resolve the issue as quickly as possible. We apologize for any inconvenience and will provide further updates as soon as more information becomes available.

Outbound calls to mobile networks have been restored in the meantime. Our technical team is still working with high priority to resolve the remaining issues affecting outbound telephony for German trunks. We will provide further updates as soon as more information becomes available.

The issue affecting outbound telephony for German trunks has been fully resolved. All services are operating normally again. We will continue to monitor the situation closely to ensure ongoing stability.

The issue affecting outbound telephony for German trunks has been fully resolved. All services are fully available.

We have received reports that some customers are currently unable to receive incoming calls. Our technical team is actively investigating the issue. We will provide further updates as soon as more information becomes available.

The cause of the issue has been identified, and our technical department is working on a resolution. We will provide further updates as soon as more information becomes available.

The issue was resolved at approximately 09:07 CEST, and customer tests have confirmed that incoming calls are working again. We are continuing to monitor the service.

The issue was resolved at approximately 09:07 CEST. Customer tests have confirmed that incoming calls are working as expected, and subsequent monitoring has shown no further service disruption. This incident is now considered resolved.