Is NFON AG down?

Last checked just now
Current status
NFON AG is down

8 active incidents: Partial Service Disruption Affecting NFON Services, ICS/Record AI Maintenance (UK) · +6 more

Official status page: https://status.nfon.com · Polled every 5 minutes · 21 components tracked

NFON AG is reporting a major outage right now (last checked just now). 8 active incidents on the official status page.

Real-time NFON AG status, recent outages, and incident history — pulled directly from NFON AG's official status page at https://status.nfon.com every 5 minutes. Pingoru tracks 21 NFON AG services and has captured 11 incidents in the last 90 days (98.73% uptime). Get email, Slack, Discord, or webhook alerts the moment NFON AG reports a new incident — free for 5 monitors, no credit card.

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NFON AG uptime 98.73% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 12h 41m
    Started Jul 31, 2026, 06:45 AM UTC
    Business TelephonySIP TrunkCloud Telephony InfrastructureCloud Telephony AppSuiteAdministrationIntelligent AssistantAI EssentialsNia FrontdeskCustomer EngagementCall Monitoring
    Timeline · 6 updates
    • investigating · Jul 31, 2026, 06:45 AM UTC

      We have identified an issue affecting NFON services. Both telephony and other related services may be impacted. Our technical teams are investigating the issue.

    • investigating · Jul 31, 2026, 07:03 AM UTC

      We are making progress in resolving the issue and are beginning to see a gradual improvement in service availability. Our technical teams continue to monitor the situation closely and are working to fully restore all affected services.

    • investigating · Jul 31, 2026, 07:39 AM UTC

      Core telephony services are generally available. A limited number of virtual PBXs hosted in FRA may be affected, and some CCHub systems are currently under investigation. Customers may also experience issues accessing voicemail and other related services. Our technical teams are continuing to investigate and restore full service availability.

    • investigating · Jul 31, 2026, 08:32 AM UTC

      Core telephony services remain largely available. However, some customers may still experience intermittent issues when accessing Cloudya, contacts, the Admin Portal, and related backend services, including occasional 500, 502, or authentication errors. Our technical teams are continuing to stabilize the affected components. Reloading the application may temporarily restore access, but the incident is not yet fully resolved

    • investigating · Jul 31, 2026, 09:29 AM UTC

      Core telephony services remain largely available, and the overall situation has continued to improve. However, some customers may still experience intermittent delays or errors when accessing Cloudya, contacts, device provisioning, SIP registration, and portal-related services. Our technical teams have identified performance issues affecting the Service Portal API and its database backend. Mitigation measures are showing positive results, and we continue to closely monitor and stabilize the affected components. The incident is not yet fully resolved.

    • monitoring · Jul 31, 2026, 10:31 AM UTC

      The platform is stable again, and service availability has significantly improved. A small number of minor bottlenecks may still cause occasional delays in some backend-related functions. Our technical teams have implemented mitigation measures and are continuing to monitor the affected components closely. We are moving the incident to monitoring while we verify sustained stability.

    Latest: The platform is stable again, and service availability has significantly improved. A small number of minor bottlenecks may still cause occasional delays in some backend-related fun…

Recent outages & incidents

Past 90 days
  1. Resolved 30m
    Started Jul 07, 2026, 10:07 AM UTC · Resolved Jul 07, 2026, 10:38 AM UTC
    Business TelephonyCloud Telephony AppSuite
    Timeline · 3 updates
    • investigating · Jul 07, 2026, 10:07 AM UTC

      We are currently experiencing sporadic login issues affecting the Cloudya Web, Mobile and Desktop Apps. Some users may be temporarily unable to sign in. Our specialist teams are already working on resolving the issue as quickly as possible. We apologize for the inconvenience.

    • monitoring · Jul 07, 2026, 10:18 AM UTC

      the sporadic login issues affecting the Cloudya Web, Mobile and Desktop Apps have been resolved. Users should now be able to sign in again as usual. We apologize for any inconvenience caused and thank you for your patience.

    • resolved · Jul 07, 2026, 10:38 AM UTC

      The sporadic login issues have been resolved. Users should now be able to sign in again as usual. We apologize for the inconvenience and thank you for your patience.

    Latest: The sporadic login issues have been resolved. Users should now be able to sign in again as usual. We apologize for the inconvenience and thank you for your patience.

  2. Resolved 4h 13m
    Started May 12, 2026, 05:40 AM UTC · Resolved May 12, 2026, 09:53 AM UTC
    Business TelephonySIP TrunkCloud Telephony InfrastructureCloud Telephony AppSuite
    Timeline · 4 updates
    • investigating · May 12, 2026, 06:05 AM UTC

      We are currently experiencing service limitations and delays affecting parts of the NFON platform. Our technical teams are working with the highest priority to identify the root cause, stabilize the systems, and restore normal operations as quickly as possible. Impacted services may include intermittent availability issues, login problems, or degraded platform performance.

    • investigating · May 12, 2026, 06:38 AM UTC

      Our technical teams continue to work on resolving the ongoing platform issues. While stabilization efforts are showing initial improvements, some users may still experience intermittent service limitations, login issues, or degraded performance. We remain focused on fully restoring normal operations and will provide further updates as more information becomes available.

    • monitoring · May 12, 2026, 06:53 AM UTC

      The implemented mitigation measures are showing positive results and services are currently stabilizing. Our teams continue to actively monitor the NFON platform to ensure service availability and performance. Further updates will be provided if necessary.

    • resolved · May 12, 2026, 09:53 AM UTC

      We would like to inform you that the issue has been resolved and all affected systems are now operating normally again. Since about 08:35 CEST / 06:35 UTC we have not observed any further errors. We will continue to monitor the situation closely. We apologise for any inconvenience caused and appreciate your patience. Should you encounter any further issues, please do not hesitate to contact us. Additionally, for urgent matters, you may reach us by sending an email to [email protected]

    Latest: We would like to inform you that the issue has been resolved and all affected systems are now operating normally again. Since about 08:35 CEST / 06:35 UTC we have not observed any …

See the full NFON AG outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 3 incidents View full outage history →