- Detected by Pingoru
- May 19, 2026, 02:26 PM UTC
- Resolved
- May 20, 2026, 07:39 AM UTC
- Duration
- 17h 13m
Timeline · 4 updates
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investigating May 19, 2026, 02:26 PM UTC
We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.
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investigating May 19, 2026, 02:56 PM UTC
Acquiring side issue affecting multiple PSPs.
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monitoring May 19, 2026, 04:01 PM UTC
working since 18:50 EET
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resolved May 20, 2026, 07:39 AM UTC
No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 09:30 AM UTC
- Resolved
- Apr 29, 2026, 03:39 PM UTC
- Duration
- 6h 9m
Affected: Nets Finland
Timeline · 3 updates
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investigating Apr 29, 2026, 09:30 AM UTC
12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä
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monitoring Apr 29, 2026, 10:42 AM UTC
There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.
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resolved Apr 29, 2026, 03:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 09:57 AM UTC
- Resolved
- Apr 22, 2026, 05:23 AM UTC
- Duration
- 19h 25m
Affected: Telenor
Timeline · 3 updates
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investigating Apr 21, 2026, 09:57 AM UTC
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
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identified Apr 21, 2026, 01:44 PM UTC
Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.
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resolved Apr 22, 2026, 05:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 12:00 PM UTC
- Resolved
- Mar 30, 2026, 02:08 PM UTC
- Duration
- 2h 8m
Affected: Nets Denmark
Timeline · 4 updates
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investigating Mar 30, 2026, 12:00 PM UTC
We are seeing elevated authorization failures for Nets Denmark acquiring
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investigating Mar 30, 2026, 12:08 PM UTC
Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation
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monitoring Mar 30, 2026, 12:17 PM UTC
Upstream provider has applied a fix and authorizations are succeeding again
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resolved Mar 30, 2026, 02:08 PM UTC
This incident has been resolved.
Read the full incident report →
Critical February 4, 2026 - Detected by Pingoru
- Feb 04, 2026, 10:19 AM UTC
- Resolved
- Feb 04, 2026, 03:29 PM UTC
- Duration
- 5h 10m
Affected: Telenor
Timeline · 6 updates
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investigating Feb 04, 2026, 10:19 AM UTC
We are currently investigating this issue.
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investigating Feb 04, 2026, 10:44 AM UTC
Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.
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investigating Feb 04, 2026, 11:48 AM UTC
The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.
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investigating Feb 04, 2026, 12:11 PM UTC
Connections are reported operational
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monitoring Feb 04, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 04, 2026, 03:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 07:53 PM UTC
- Resolved
- Jan 27, 2026, 06:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 27, 2026, 07:53 PM UTC
All Visa authorizations were failing on Nets Finland acquiring between 20:00 and 20:24 Finland local time. The incident is over. Other card schemes were not affected.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2026, 07:48 PM UTC
- Resolved
- Jan 19, 2026, 11:51 PM UTC
- Duration
- 4h 2m
Affected: Nets Finland
Timeline · 4 updates
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investigating Jan 19, 2026, 07:48 PM UTC
We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring
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investigating Jan 19, 2026, 08:07 PM UTC
Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information
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monitoring Jan 19, 2026, 09:48 PM UTC
Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations
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resolved Jan 19, 2026, 11:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 08:21 AM UTC
- Resolved
- Jan 05, 2026, 09:14 PM UTC
- Duration
- 12h 53m
Affected: Nets Finland
Timeline · 4 updates
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investigating Jan 05, 2026, 08:21 AM UTC
We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.
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identified Jan 05, 2026, 08:48 AM UTC
The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!
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monitoring Jan 05, 2026, 12:46 PM UTC
The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.
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resolved Jan 05, 2026, 09:14 PM UTC
No further problems noticed in monitoring, closing incident.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 12:20 PM UTC
- Resolved
- Nov 10, 2025, 12:46 PM UTC
- Duration
- 26m
Affected: Payment Backend
Timeline · 3 updates
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investigating Nov 10, 2025, 12:20 PM UTC
We are seeing elevated error rates in authorizations. These look to be caused by upstream issues. We are investigating further.
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monitoring Nov 10, 2025, 12:27 PM UTC
The errors seem to be related to an ongoing incident at Nordea.
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resolved Nov 10, 2025, 12:46 PM UTC
We are no longer seeing elevated error rates since 14:20.
Read the full incident report →
- Detected by Pingoru
- May 13, 2025, 11:45 AM UTC
- Resolved
- May 13, 2025, 01:04 PM UTC
- Duration
- 1h 19m
Affected: Nets Finland
Timeline · 2 updates
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monitoring May 13, 2025, 11:45 AM UTC
There was a brief downtime in Nets Finland authorizations. The issue started at 14:30 EEDT and was resolved at 14:34 EEDT. Cause is not known, but the situation has normalized. We continue to monitor the situation.
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resolved May 13, 2025, 01:04 PM UTC
Nets Finland had an authorization incident at the time of the observed downtime. Another small hiccup lasting 6 seconds was observed at 14:52 EEDT, but there have been no further errors after that and the situation has been normalized. We apologize for the downtime!
Read the full incident report →
- Detected by Pingoru
- May 07, 2025, 08:38 AM UTC
- Resolved
- May 07, 2025, 01:35 PM UTC
- Duration
- 4h 57m
Affected: Nets Finland
Timeline · 3 updates
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investigating May 07, 2025, 08:38 AM UTC
Since 11:26 local time in Finland, connectivity issue between PSP and acquiring system affecting payments for Finnish merchants. We are investigating.
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monitoring May 07, 2025, 10:06 AM UTC
Returned to normal since 12:38 Finland local time. Monitoring.
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resolved May 07, 2025, 01:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2025, 08:02 AM UTC
- Resolved
- Apr 02, 2025, 09:59 AM UTC
- Duration
- 1d 1h
Affected: Payment Backend
Timeline · 3 updates
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investigating Apr 01, 2025, 08:02 AM UTC
Settlements for Amex transactions for merchants using the Nets Finland acquirer are delayed since March 31st. Authorizations are not affected, nor are settlements for any other card type or any other acquirer.
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investigating Apr 02, 2025, 09:58 AM UTC
All the delayed settlements have now been resubmitted. The acquirer has confirmed the delayed settlements were processed successfully, and are now awaiting payment. We apologize for the trouble this has caused!
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resolved Apr 02, 2025, 09:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2025, 12:32 PM UTC
- Resolved
- Mar 28, 2025, 03:58 PM UTC
- Duration
- 1d 3h
Affected: Payment Backend
Timeline · 5 updates
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investigating Mar 27, 2025, 12:32 PM UTC
Settlements for merchants using the Nets Denmark acquirer are delayed since March 25th. This delay doesn't affect authorizations nor does it affect any other acquirer's settlements. We are investigating this issue.
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identified Mar 27, 2025, 03:33 PM UTC
The issue was identified, and a fix has been applied for newly created settlements. A fix for the delayed settlements is currently being validated, but has not yet been applied.
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monitoring Mar 28, 2025, 07:54 AM UTC
The fix for newly created settlements was confirmed working. Work is still ongoing for resubmitting the failed settlements.
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monitoring Mar 28, 2025, 02:13 PM UTC
The failed batches have been resubmitted to the acquirer, and we are awaiting confirmation of their successful processing. We apologize for the trouble caused by this.
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resolved Mar 28, 2025, 03:58 PM UTC
The resubmitted settlements were confirmed as processed successfully by the acquirer, and are awaiting settlement. Again, we apologize for the trouble caused by this.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2025, 07:48 AM UTC
- Resolved
- Mar 24, 2025, 11:07 AM UTC
- Duration
- 3h 18m
Affected: Payment Backend
Timeline · 3 updates
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investigating Mar 24, 2025, 07:48 AM UTC
Some of the payment terminal transactions are failing. We are currently investigating the issue.
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monitoring Mar 24, 2025, 08:10 AM UTC
The issue has been located to a third party service, which now appears to be working normally again. The authorization success rates are back to normal, and we are monitoring the situation.
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resolved Mar 24, 2025, 11:07 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2025, 07:37 AM UTC
- Resolved
- Jan 14, 2025, 11:42 AM UTC
- Duration
- 4h 4m
Affected: Nets Finland
Timeline · 3 updates
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investigating Jan 14, 2025, 07:37 AM UTC
Monday Jan 13th settlements for Nets Finland failed due to a network configuration issue. We are working on it.
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monitoring Jan 14, 2025, 10:43 AM UTC
Yesterday's settlements have now been successfully sent to Nets Finland. They will be processed one day late from the usual. We apologise for the trouble this has caused.
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resolved Jan 14, 2025, 11:42 AM UTC
This incident has been resolved.
Read the full incident report →
Critical January 10, 2025 - Detected by Pingoru
- Jan 10, 2025, 07:07 AM UTC
- Resolved
- Jan 10, 2025, 10:33 AM UTC
- Duration
- 3h 26m
Affected: Payment Backend
Timeline · 4 updates
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investigating Jan 10, 2025, 07:07 AM UTC
We are currently investigating this issue.
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identified Jan 10, 2025, 07:24 AM UTC
There were network connectivity problems at Nets Finland acquirer side. The connections were completely down between 8:44 (UTC+2) and 9:12.
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monitoring Jan 10, 2025, 07:33 AM UTC
We are seeing no more failing transactions since 9:12. We'll keep monitoring the situation closely for now.
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resolved Jan 10, 2025, 10:33 AM UTC
No further problems observed. We apologize for the downtime and wish you a pleasant Friday!
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2025, 06:20 AM UTC
- Resolved
- Jan 02, 2025, 09:21 AM UTC
- Duration
- 3h 1m
Affected: Payment Backend
Timeline · 3 updates
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investigating Jan 02, 2025, 06:20 AM UTC
We are rolling back a change and some terminals might see connectivity issues. We are sorry about any possible inconvenience.
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monitoring Jan 02, 2025, 06:31 AM UTC
All changes have been rolled back. Our production test devices worked continually, and most metrics were normal, but due to a partial outage of our monitoring related to the change, we could not rule out possible issues.
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resolved Jan 02, 2025, 09:21 AM UTC
We identified the cause of our monitoring issue, and don't believe this should have had any negative impact on payments.
Read the full incident report →
- Detected by Pingoru
- Dec 20, 2024, 04:12 PM UTC
- Resolved
- Dec 20, 2024, 04:12 PM UTC
- Duration
- —
Affected: CloudPOS
Timeline · 2 updates
Read the full incident report →
- Detected by Pingoru
- Dec 14, 2024, 01:14 PM UTC
- Resolved
- Dec 14, 2024, 05:51 PM UTC
- Duration
- 4h 36m
Affected: Nets Denmark
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Dec 07, 2024, 11:17 AM UTC
- Resolved
- Dec 08, 2024, 01:10 PM UTC
- Duration
- 1d 1h
Affected: Nets Denmark
Timeline · 3 updates
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investigating Dec 07, 2024, 11:17 AM UTC
There is a sporadic networking issue towards NDS acquiring which causes a small part of authorizations to fail. Connections to other acquirers are unaffected. Issue started 10:24 UTC
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monitoring Dec 07, 2024, 12:07 PM UTC
Situation has stabilized, we'll keep on monitoring it
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resolved Dec 08, 2024, 01:10 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 4, 2024 - Detected by Pingoru
- Nov 04, 2024, 12:02 AM UTC
- Resolved
- Nov 04, 2024, 02:35 AM UTC
- Duration
- 2h 32m
Affected: Nets Finland
Timeline · 3 updates
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investigating Nov 04, 2024, 12:02 AM UTC
We are currently investigating this issue.
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monitoring Nov 04, 2024, 02:08 AM UTC
Nets Finland acquiring had an incident causing authorizations to decline between 1:08 and 3:45 EET. Incident has now been resolved and authorizations are working normally. We are monitoring the situation.
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resolved Nov 04, 2024, 02:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2024, 01:40 PM UTC
- Resolved
- Oct 24, 2024, 03:05 PM UTC
- Duration
- 1h 24m
Timeline · 4 updates
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investigating Oct 24, 2024, 11:16 AM UTC
We are seeing short (1-2 minutes) interruptions on the Elavon acquiring connection. We are investigating the cause.
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investigating Oct 24, 2024, 01:39 PM UTC
We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.
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monitoring Oct 24, 2024, 01:40 PM UTC
We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.
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resolved Oct 24, 2024, 03:05 PM UTC
Our Elavon acquiring connection continues to be stable, no further issues have been observed. Elavon confirmed there was a brief technical problem on their end.
Read the full incident report →
Critical October 10, 2024 - Detected by Pingoru
- Oct 10, 2024, 05:42 AM UTC
- Resolved
- Oct 10, 2024, 08:12 AM UTC
- Duration
- 2h 29m
Affected: Nets Finland
Timeline · 7 updates
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2024, 10:15 AM UTC
- Resolved
- Oct 06, 2024, 11:34 AM UTC
- Duration
- 1h 19m
Affected: Payment Backend
Timeline · 3 updates
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investigating Oct 06, 2024, 10:15 AM UTC
We are monitoring more than business as usual amount of failing purchase transactions. Approximately 15% of the purchases are failing while most succeed. We are investigating.
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monitoring Oct 06, 2024, 11:12 AM UTC
The issues are with Bambora acquiring. The problems have ended as of 13:33 EEST (Finnish time). We started seeing raising amounts of failing transactions as of this morning. We'll keep monitoring the situation but seems that the problems have been fixed.
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resolved Oct 06, 2024, 11:34 AM UTC
No further problems observed.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2024, 10:16 AM UTC
- Resolved
- Sep 04, 2024, 11:24 AM UTC
- Duration
- 1h 8m
Affected: Payment Backend
Timeline · 3 updates
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investigating Sep 04, 2024, 10:16 AM UTC
We are currently investigating this issue.
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monitoring Sep 04, 2024, 10:31 AM UTC
Transactions are no longer failing. There were problems during 13:03 to 13:22 EEST (Finnish time). We're monitoring for further problems and are still investigating the impact. We'll update once we have the details what was the impact.
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resolved Sep 04, 2024, 11:24 AM UTC
No more issues have been seen after 13:22 EEST. There were problems between acquirer and issuer authorization messaging for most Finnish banks.
Read the full incident report →
