NexHealth Outage History

This incident has been resolved.

Type: Incident Duration: 48 minutes Affected Components: Developer Portal Website, Patient Experience Website Jun 3, 14:17:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 3, 15:05:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 14 hours and 51 minutes May 29, 11:00:00 GMT+0 - Investigating - We're experiencing a spike in the amount of information we read, which is causing increased webhook volume and delays. May 29, 11:30:00 GMT+0 - Identified - We've identified the cause of the increased volume, and are working to mitigate it. May 29, 16:01:00 GMT+0 - Monitoring - The system is recovering, we're actively monitoring and working on speeding up recovery. May 30, 01:50:46 GMT+0 - Resolved - This incident has been resolved. May 29, 19:03:19 GMT+0 - Monitoring - The system is continuing to recover and we're actively monitoring it.

Type: Incident Duration: 5 hours and 30 minutes Affected Components: Patient Experience Website Apr 24, 21:00:00 GMT+0 - Resolved - This incident has been resolved. Apr 24, 15:30:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 24, 18:20:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 20 hours and 46 minutes Affected Components: ModMed Mar 9, 19:09:12 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 9, 16:49:21 GMT+0 - Investigating - We are currently investigating this incident. Mar 9, 22:45:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 10, 13:35:34 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 12 minutes Affected Components: NextGen Mar 4, 13:37:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 13:59:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 4, 14:01:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 4, 15:49:25 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 14 minutes Affected Components: NextGen Feb 27, 22:05:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 28, 00:33:17 GMT+0 - Monitoring - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync. Feb 28, 02:19:59 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 28 minutes Affected Components: eClinicalWorks, Cloud9, Athenahealth, Denticon, DrChrono Feb 17, 15:55:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 17, 16:00:08 GMT+0 - Identified - We have identified the issue and are implementing a fix. Feb 17, 16:22:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed. Feb 17, 18:24:13 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 3 minutes Affected Components: NextGen Feb 6, 21:41:05 GMT+0 - Resolved - This incident has been resolved. Feb 6, 16:37:57 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 17:21:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 18 hours and 30 minutes Affected Components: Email Jan 22, 20:30:00 GMT+0 - Investigating - We are investigating to identify the cause. Jan 22, 21:15:00 GMT+0 - Monitoring - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds. Jan 23, 00:26:05 GMT+0 - Monitoring - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. Jan 23, 15:00:00 GMT+0 - Resolved - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability.

Type: Incident Duration: 3 hours and 7 minutes Affected Components: Denticon Jan 8, 15:35:53 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 16:55:59 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 8, 17:31:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 8, 18:42:29 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 8 minutes Affected Components: Curve Dental, ModMed, Dentrix, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Denticon, Dentrix Ascend, Cloud9, Athenahealth, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Patient Experience Website, Developer Portal Website Dec 5, 09:11:11 GMT+0 - Investigating - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information. Dec 5, 09:19:31 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 11 minutes Affected Components: , Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 22, 01:51:00 GMT+0 - Identified - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed. Oct 22, 02:02:00 GMT+0 - Resolved - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data.

Type: Incident Duration: 7 hours and 23 minutes Affected Components: Open Dental, MDLand, Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, Dentrix Enterprise, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, DrChrono, Denticon, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website Oct 20, 14:44:11 GMT+0 - Investigating - Due to a third party outage, capacity across services is reduced leading to degraded performance. Oct 20, 19:01:05 GMT+0 - Monitoring - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression. Oct 20, 22:07:21 GMT+0 - Resolved - The third party outage has been resolved and capacity across services has been restored.

Type: Incident Duration: 30 minutes Affected Components: Curve Dental, Cloud9, ModMed, PracticeWorks, Athenahealth, Dentrix, eClinicalWorks, Open Dental, MDLand, Dentrix Enterprise, , NextGen, DrChrono, Dentrix Ascend, Denticon, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 20, 07:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 07:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 47 minutes Affected Components: Eaglesoft Oct 13, 14:43:36 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 17:30:25 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 6 hours and 19 minutes Affected Components: Patient Experience Website, Developer Portal Website, Authentication Oct 13, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 18:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 13, 19:19:28 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 6 hours and 1 minute Affected Components: Dentrix Ascend Sep 18, 16:56:46 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 17:58:53 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 19:50:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 22:57:19 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 day, 5 hours and 16 minutes Affected Components: MDLand, , Dolphin, Dentrix Enterprise, Cloud9, PracticeWorks, Curve Dental, Athenahealth, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Dentrix, Eaglesoft, Open Dental, ModMed, NextGen, Synchronizer → Sep 14, 17:22:51 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 14, 11:06:54 GMT+0 - Investigating - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident. Sep 14, 20:07:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 15, 16:23:14 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 7 minutes Affected Components: eClinicalWorks Aug 27, 18:27:57 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 27, 19:02:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 27, 19:34:43 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 18 hours and 28 minutes Affected Components: Dentrix Ascend Aug 26, 18:59:35 GMT+0 - Investigating - We are currently investigating this incident. Aug 26, 22:32:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 26, 22:32:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 27, 13:27:37 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 50 minutes Affected Components: Denticon Aug 22, 13:27:43 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 14:25:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 22, 15:17:29 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 59 minutes Affected Components: Practice Overview, Practice Financials, MDLand, Email, Patient Experience Website, Dentrix, Dolphin, Scheduling, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Sandbox Environment, NextGen, Cloud9, Eaglesoft, Dentrix Enterprise, SMS / Text Messaging, Open Dental, PracticeWorks, Athenahealth, ModMed, Developer Portal Website, Enterprise Analytics Data, Authentication, Curve Dental Aug 21, 18:30:38 GMT+0 - Identified - The network provider has identified the issue, and a fix is being implemented. Aug 21, 19:59:58 GMT+0 - Resolved - This incident has been resolved. Aug 21, 18:00:38 GMT+0 - Investigating -

Type: Incident Duration: 15 hours Affected Components: Practice Financials, Email, Practice Overview, Patient Experience Website, Scheduling, SMS / Text Messaging, Developer Portal Website, Authentication Jul 10, 17:21:00 GMT+0 - Investigating - A component in our storage layer became temporarily unavailable for several minutes. Jul 10, 17:36:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 20 hours and 14 minutes Affected Components: DrChrono, Curve Dental Jul 7, 23:10:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 13:15:11 GMT+0 - Resolved - This incident has been resolved. Jul 7, 20:24:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 7, 17:00:42 GMT+0 - Investigating - We are currently investigating this incident.