NexHealth Outage History

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NexHealth had 27 outages in the last 2 years totaling 1h 19m of downtime — averaging 1.1 incidents per month.

There were 27 NexHealth outages since June 18, 2025 totaling 1h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nexhealth.com

Major June 4, 2026

Synchronizer Delays

Detected by Pingoru
Jun 04, 2026, 01:18 PM UTC
Resolved
Jun 04, 2026, 02:37 PM UTC
Duration
1h 19m
Affected: Synchronizer (MDLand)Synchronizer (ModMed)Synchronizer (NextGen)
Timeline · 5 updates
  1. investigating Jun 04, 2026, 01:18 PM UTC

    We are currently investigating this incident.

  2. identified Jun 04, 2026, 01:27 PM UTC

    We have identified the issue and implementing a fix.

  3. monitoring Jun 04, 2026, 01:31 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. monitoring Jun 04, 2026, 02:37 PM UTC

    We have implemented additional fixes and are currently monitoring the result for the expected recovery.

  5. resolved Jun 04, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Some users are not able to log in to NexHealth

Detected by Pingoru
Jun 03, 2026, 02:17 PM UTC
Resolved
Jun 03, 2026, 02:17 PM UTC
Duration
Timeline · 1 update
  1. resolved Jun 03, 2026, 02:17 PM UTC

    Type: Incident Duration: 48 minutes Affected Components: Developer Portal Website, Patient Experience Website Jun 3, 14:17:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 3, 15:05:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Increased webhook volume and delays

Detected by Pingoru
May 29, 2026, 11:00 AM UTC
Resolved
May 29, 2026, 11:00 AM UTC
Duration
Timeline · 1 update
  1. resolved May 29, 2026, 11:00 AM UTC

    Type: Incident Duration: 14 hours and 51 minutes May 29, 11:00:00 GMT+0 - Investigating - We're experiencing a spike in the amount of information we read, which is causing increased webhook volume and delays. May 29, 11:30:00 GMT+0 - Identified - We've identified the cause of the increased volume, and are working to mitigate it. May 29, 16:01:00 GMT+0 - Monitoring - The system is recovering, we're actively monitoring and working on speeding up recovery. May 30, 01:50:46 GMT+0 - Resolved - This incident has been resolved. May 29, 19:03:19 GMT+0 - Monitoring - The system is continuing to recover and we're actively monitoring it.

Read the full incident report →

Minor April 24, 2026

Delays or timeout while submitting forms updates

Detected by Pingoru
Apr 24, 2026, 03:30 PM UTC
Resolved
Apr 24, 2026, 03:30 PM UTC
Duration
Timeline · 1 update
  1. resolved Apr 24, 2026, 03:30 PM UTC

    Type: Incident Duration: 5 hours and 30 minutes Affected Components: Patient Experience Website Apr 24, 21:00:00 GMT+0 - Resolved - This incident has been resolved. Apr 24, 15:30:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 24, 18:20:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Read the full incident report →

Minor March 9, 2026

ModMed form inserts failing due to EHR change

Detected by Pingoru
Mar 09, 2026, 04:49 PM UTC
Resolved
Mar 09, 2026, 04:49 PM UTC
Duration
Timeline · 1 update
  1. resolved Mar 09, 2026, 04:49 PM UTC

    Type: Incident Duration: 20 hours and 46 minutes Affected Components: ModMed Mar 9, 19:09:12 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 9, 16:49:21 GMT+0 - Investigating - We are currently investigating this incident. Mar 9, 22:45:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 10, 13:35:34 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

NextGen customers experiencing delays

Detected by Pingoru
Mar 04, 2026, 01:37 PM UTC
Resolved
Mar 04, 2026, 01:37 PM UTC
Duration
Timeline · 1 update
  1. resolved Mar 04, 2026, 01:37 PM UTC

    Type: Incident Duration: 2 hours and 12 minutes Affected Components: NextGen Mar 4, 13:37:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 13:59:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 4, 14:01:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 4, 15:49:25 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

NextGen customers experiencing delays in processing

Detected by Pingoru
Feb 27, 2026, 10:05 PM UTC
Resolved
Feb 27, 2026, 10:05 PM UTC
Duration
Timeline · 1 update
  1. resolved Feb 27, 2026, 10:05 PM UTC

    Type: Incident Duration: 4 hours and 14 minutes Affected Components: NextGen Feb 27, 22:05:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 28, 00:33:17 GMT+0 - Monitoring - We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync. Feb 28, 02:19:59 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

Increased failure rates of appointment inserts and confirmations

Detected by Pingoru
Feb 17, 2026, 03:55 PM UTC
Resolved
Feb 17, 2026, 03:55 PM UTC
Duration
Timeline · 1 update
  1. resolved Feb 17, 2026, 03:55 PM UTC

    Type: Incident Duration: 2 hours and 28 minutes Affected Components: eClinicalWorks, Cloud9, Athenahealth, Denticon, DrChrono Feb 17, 15:55:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 17, 16:00:08 GMT+0 - Identified - We have identified the issue and are implementing a fix. Feb 17, 16:22:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed. Feb 17, 18:24:13 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

NextGen Sync Delays

Detected by Pingoru
Feb 06, 2026, 04:37 PM UTC
Resolved
Feb 06, 2026, 04:37 PM UTC
Duration
Timeline · 1 update
  1. resolved Feb 06, 2026, 04:37 PM UTC

    Type: Incident Duration: 5 hours and 3 minutes Affected Components: NextGen Feb 6, 21:41:05 GMT+0 - Resolved - This incident has been resolved. Feb 6, 16:37:57 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 17:21:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Read the full incident report →

Minor January 22, 2026

Microsoft 365/Outlook email addresses cannot reliably accept emails

Detected by Pingoru
Jan 22, 2026, 08:30 PM UTC
Resolved
Jan 22, 2026, 08:30 PM UTC
Duration
Timeline · 1 update
  1. resolved Jan 22, 2026, 08:30 PM UTC

    Type: Incident Duration: 18 hours and 30 minutes Affected Components: Email Jan 22, 20:30:00 GMT+0 - Investigating - We are investigating to identify the cause. Jan 22, 21:15:00 GMT+0 - Monitoring - We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds. Jan 23, 00:26:05 GMT+0 - Monitoring - Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. Jan 23, 15:00:00 GMT+0 - Resolved - This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability.

Read the full incident report →

Minor January 8, 2026

PDF uploads in Denticon are not displaying in the Notes UI

Detected by Pingoru
Jan 08, 2026, 03:35 PM UTC
Resolved
Jan 08, 2026, 03:35 PM UTC
Duration
Timeline · 1 update
  1. resolved Jan 08, 2026, 03:35 PM UTC

    Type: Incident Duration: 3 hours and 7 minutes Affected Components: Denticon Jan 8, 15:35:53 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 16:55:59 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 8, 17:31:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 8, 18:42:29 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor December 5, 2025

Cloudflare Service Disruption Affecting NexHealth Endpoints

Detected by Pingoru
Dec 05, 2025, 09:11 AM UTC
Resolved
Dec 05, 2025, 09:11 AM UTC
Duration
Timeline · 1 update
  1. resolved Dec 05, 2025, 09:11 AM UTC

    Type: Incident Duration: 8 minutes Affected Components: Curve Dental, ModMed, Dentrix, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, Denticon, Dentrix Ascend, Cloud9, Athenahealth, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Patient Experience Website, Developer Portal Website Dec 5, 09:11:11 GMT+0 - Investigating - We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information. Dec 5, 09:19:31 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Degraded performance and timeouts on API

Detected by Pingoru
Oct 22, 2025, 01:51 AM UTC
Resolved
Oct 22, 2025, 01:51 AM UTC
Duration
Timeline · 1 update
  1. resolved Oct 22, 2025, 01:51 AM UTC

    Type: Incident Duration: 11 minutes Affected Components: , Enterprise Analytics Data, Scheduling, Practice Overview, Practice Financials, Authentication, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 22, 01:51:00 GMT+0 - Identified - Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed. Oct 22, 02:02:00 GMT+0 - Resolved - Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data.

Read the full incident report →

Minor October 20, 2025

Performance degraded

Detected by Pingoru
Oct 20, 2025, 02:44 PM UTC
Resolved
Oct 20, 2025, 02:44 PM UTC
Duration
Timeline · 1 update
  1. resolved Oct 20, 2025, 02:44 PM UTC

    Type: Incident Duration: 7 hours and 23 minutes Affected Components: Open Dental, MDLand, Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, Dentrix Enterprise, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, DrChrono, Denticon, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website Oct 20, 14:44:11 GMT+0 - Investigating - Due to a third party outage, capacity across services is reduced leading to degraded performance. Oct 20, 19:01:05 GMT+0 - Monitoring - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression. Oct 20, 22:07:21 GMT+0 - Resolved - The third party outage has been resolved and capacity across services has been restored.

Read the full incident report →

Minor October 20, 2025

Performance degradation across multiple services, synchronizer processing is delayed for some practices.

Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 07:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Oct 20, 2025, 07:00 AM UTC

    Type: Incident Duration: 30 minutes Affected Components: Curve Dental, Cloud9, ModMed, PracticeWorks, Athenahealth, Dentrix, eClinicalWorks, Open Dental, MDLand, Dentrix Enterprise, , NextGen, DrChrono, Dentrix Ascend, Denticon, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website, Synchronizer → Oct 20, 07:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 07:30:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Partial degradation in Eaglesoft services

Detected by Pingoru
Oct 13, 2025, 02:43 PM UTC
Resolved
Oct 13, 2025, 02:43 PM UTC
Duration
Timeline · 1 update
  1. resolved Oct 13, 2025, 02:43 PM UTC

    Type: Incident Duration: 2 hours and 47 minutes Affected Components: Eaglesoft Oct 13, 14:43:36 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 17:30:25 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Performance degradation, timeouts and errors across multiple services

Detected by Pingoru
Oct 13, 2025, 01:00 PM UTC
Resolved
Oct 13, 2025, 01:00 PM UTC
Duration
Timeline · 1 update
  1. resolved Oct 13, 2025, 01:00 PM UTC

    Type: Incident Duration: 6 hours and 19 minutes Affected Components: Patient Experience Website, Developer Portal Website, Authentication Oct 13, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 18:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 13, 19:19:28 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor September 18, 2025

Partial degradation for form insertion

Detected by Pingoru
Sep 18, 2025, 04:56 PM UTC
Resolved
Sep 18, 2025, 04:56 PM UTC
Duration
Timeline · 1 update
  1. resolved Sep 18, 2025, 04:56 PM UTC

    Type: Incident Duration: 6 hours and 1 minute Affected Components: Dentrix Ascend Sep 18, 16:56:46 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 17:58:53 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 19:50:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 22:57:19 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor September 14, 2025

Synchronizer processing is delayed for some practices.

Detected by Pingoru
Sep 14, 2025, 11:06 AM UTC
Resolved
Sep 14, 2025, 11:06 AM UTC
Duration
Timeline · 1 update
  1. resolved Sep 14, 2025, 11:06 AM UTC

    Type: Incident Duration: 1 day, 5 hours and 16 minutes Affected Components: MDLand, , Dolphin, Dentrix Enterprise, Cloud9, PracticeWorks, Curve Dental, Athenahealth, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Dentrix, Eaglesoft, Open Dental, ModMed, NextGen, Synchronizer → Sep 14, 17:22:51 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 14, 11:06:54 GMT+0 - Investigating - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident. Sep 14, 20:07:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 15, 16:23:14 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Major August 27, 2025

eClinicalWorks Syncs Down

Detected by Pingoru
Aug 27, 2025, 06:27 PM UTC
Resolved
Aug 27, 2025, 06:27 PM UTC
Duration
Timeline · 1 update
  1. resolved Aug 27, 2025, 06:27 PM UTC

    Type: Incident Duration: 1 hour and 7 minutes Affected Components: eClinicalWorks Aug 27, 18:27:57 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 27, 19:02:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 27, 19:34:43 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

DentrixAscend Appointment Inserts are failing at elevated rates

Detected by Pingoru
Aug 26, 2025, 06:59 PM UTC
Resolved
Aug 26, 2025, 06:59 PM UTC
Duration
Timeline · 1 update
  1. resolved Aug 26, 2025, 06:59 PM UTC

    Type: Incident Duration: 18 hours and 28 minutes Affected Components: Dentrix Ascend Aug 26, 18:59:35 GMT+0 - Investigating - We are currently investigating this incident. Aug 26, 22:32:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 26, 22:32:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 27, 13:27:37 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Denticon experiencing degraded writes performance

Detected by Pingoru
Aug 22, 2025, 01:27 PM UTC
Resolved
Aug 22, 2025, 01:27 PM UTC
Duration
Timeline · 1 update
  1. resolved Aug 22, 2025, 01:27 PM UTC

    Type: Incident Duration: 1 hour and 50 minutes Affected Components: Denticon Aug 22, 13:27:43 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 14:25:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 22, 15:17:29 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

The NexHealth application and API is experiencing slow responses and timeouts due to an issue with a network provider.

Detected by Pingoru
Aug 21, 2025, 06:00 PM UTC
Resolved
Aug 21, 2025, 06:00 PM UTC
Duration
Timeline · 1 update
  1. resolved Aug 21, 2025, 06:00 PM UTC

    Type: Incident Duration: 1 hour and 59 minutes Affected Components: Practice Overview, Practice Financials, MDLand, Email, Patient Experience Website, Dentrix, Dolphin, Scheduling, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Sandbox Environment, NextGen, Cloud9, Eaglesoft, Dentrix Enterprise, SMS / Text Messaging, Open Dental, PracticeWorks, Athenahealth, ModMed, Developer Portal Website, Enterprise Analytics Data, Authentication, Curve Dental Aug 21, 18:30:38 GMT+0 - Identified - The network provider has identified the issue, and a fix is being implemented. Aug 21, 19:59:58 GMT+0 - Resolved - This incident has been resolved. Aug 21, 18:00:38 GMT+0 - Investigating -

Read the full incident report →

Major July 10, 2025

Partial outage across multiple services and application login

Detected by Pingoru
Jul 10, 2025, 05:21 PM UTC
Resolved
Jul 10, 2025, 05:21 PM UTC
Duration
Timeline · 1 update
  1. resolved Jul 10, 2025, 05:21 PM UTC

    Type: Incident Duration: 15 hours Affected Components: Practice Financials, Email, Practice Overview, Patient Experience Website, Scheduling, SMS / Text Messaging, Developer Portal Website, Authentication Jul 10, 17:21:00 GMT+0 - Investigating - A component in our storage layer became temporarily unavailable for several minutes. Jul 10, 17:36:00 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor July 7, 2025

Curve New Patient Creation Performance Degradation

Detected by Pingoru
Jul 07, 2025, 05:00 PM UTC
Resolved
Jul 07, 2025, 05:00 PM UTC
Duration
Timeline · 1 update
  1. resolved Jul 07, 2025, 05:00 PM UTC

    Type: Incident Duration: 20 hours and 14 minutes Affected Components: DrChrono, Curve Dental Jul 7, 23:10:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 13:15:11 GMT+0 - Resolved - This incident has been resolved. Jul 7, 20:24:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 7, 17:00:42 GMT+0 - Investigating - We are currently investigating this incident.

Read the full incident report →