NexHealth incident

Synchronzier communication failures

Notice

Resolved after 5 hours 18 minutes, affecting Synchronizer (Athenahealth) and Synchronizer (Cloud9) and 1 more, on September 30, 2026.

monitoring Sep 30, 2026, 04:57 PM UTC

This incident has been resolved.

Started: Sep 30, 2026, 03:14 PM UTC
Resolved: Sep 30, 2026, 08:32 PM UTC
Duration: 5h 18m
Detected by Pingoru: Sep 30, 2026, 03:14 PM UTC

Affected components

Synchronizer (Athenahealth)Synchronizer (Cloud9)Synchronizer (Curve Dental)Synchronizer (Denticon)Synchronizer (Dentrix Ascend)Synchronizer (DrChrono)Synchronizer (eClinicalWorks)Synchronizer (MDLand)Synchronizer (ModMed)Synchronizer (NextGen)

Update timeline

investigating Sep 30, 2026, 03:14 PM UTC

We are currently investigating this incident.
identified Sep 30, 2026, 04:10 PM UTC

We are continuing to work on a fix for this incident.
monitoring Sep 30, 2026, 04:44 PM UTC

We implemented a fix and are currently monitoring the result.
monitoring Sep 30, 2026, 04:57 PM UTC

This incident has been resolved.
resolved Sep 30, 2026, 08:32 PM UTC

This incident has been resolved.

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