NexHealth incident

Investigating eCW Synchronizer performance issues

Notice

Resolved after 2 days 21 hours, affecting Synchronizer (eClinicalWorks), on October 6, 2026.

monitoring Oct 08, 2026, 10:44 PM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Synchronizer (eClinicalWorks)

investigating Oct 06, 2026, 11:26 PM UTC

We are aware of performance issues with the \[EHR Name\] Synchronizer and are actively investigating.
identified Oct 07, 2026, 02:09 PM UTC

We are continuing to work on a fix for this incident.
monitoring Oct 08, 2026, 10:44 PM UTC

We implemented a fix and are currently monitoring the result.

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