NexHealth Outage History

NexHealth is up right now

Pingoru has recorded 54 incidents for NexHealth: 46 in the last 12 months and 10 in the last 90 days.

Source: status.nexhealth.com

54incidents recorded
46last 12 months
10last 90 days
6 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct13%
Pingoru began tracking NexHealth in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202626 of 720 (1%)
May 2026215 of 744 (2%)
June 202666 of 720 (1%)
July 202688 of 744 (1%)
August 202600 of 744 (0%)
September 202646 of 720 (1%)
October 2026673 of 545 (13%)

Incidents, newest first

Minor October 23, 2026 Sporadic errors in Patient Experience due to networking issues with a connectivity provider 25m Patient Experience Website

Started Oct 23, 2026, 03:20 PM UTC· resolved Oct 23, 2026, 03:45 PM UTC

  1. monitoring Oct 23, 2026, 03:20 PM UTC

    We are monitoring the provider's resolution of the issue.

  2. resolved Oct 23, 2026, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2026 Investigating Denticon Synchronizer performance issues 1h 41m Synchronizer (Denticon)

Started Oct 23, 2026, 01:39 PM UTC· resolved Oct 23, 2026, 03:20 PM UTC

  1. investigating Oct 23, 2026, 01:39 PM UTC

    We are aware of performance issues with the Denticon Synchronizer and are actively investigating.

  2. identified Oct 23, 2026, 01:46 PM UTC

    The root cause of the issue has been identified and a fix is in progress.

  3. monitoring Oct 23, 2026, 02:13 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Oct 23, 2026, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 9, 2026 Elevated error rate across the platform 1h 33m Synchronizer (Athenahealth), Patient Communications (Email), Patient Experience Website, Patient Communications (SMS / Text Messaging) and 22 more

Started Oct 09, 2026, 10:49 PM UTC· resolved Oct 10, 2026, 12:23 AM UTC

  1. investigating Oct 09, 2026, 10:49 PM UTC

    We're experiencing a system outage due to our infrastructure provider - our teams are working on mitigation and resolution.

  2. resolved Oct 10, 2026, 12:23 AM UTC

    Outage is now resolved.

Read the full incident report →

Notice October 6, 2026 Investigating eCW Synchronizer performance issues 2d 21h Synchronizer (eClinicalWorks)

Started Oct 06, 2026, 11:26 PM UTC· resolved Oct 09, 2026, 08:55 PM UTC

  1. investigating Oct 06, 2026, 11:26 PM UTC

    We are aware of performance issues with the \[EHR Name\] Synchronizer and are actively investigating.

  2. identified Oct 07, 2026, 02:09 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Oct 08, 2026, 10:44 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice September 30, 2026 Synchronzier communication failures 5h 18m Synchronizer (Athenahealth), Synchronizer (Cloud9), Synchronizer (Curve Dental), Synchronizer (Denticon) and 6 more

Started Sep 30, 2026, 03:14 PM UTC· resolved Sep 30, 2026, 08:32 PM UTC

  1. investigating Sep 30, 2026, 03:14 PM UTC

    We are currently investigating this incident.

  2. identified Sep 30, 2026, 04:10 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 30, 2026, 04:44 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. monitoring Sep 30, 2026, 04:57 PM UTC

    This incident has been resolved.

  5. resolved Sep 30, 2026, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2026 Partial Athena outage detected 41m Synchronizer (Athenahealth)

Started Sep 03, 2026, 07:31 PM UTC· resolved Sep 03, 2026, 08:12 PM UTC

  1. investigating Sep 03, 2026, 07:31 PM UTC

    We have detected a partial outage with the Athena Synchronizer and are investigating the cause.

  2. identified Sep 03, 2026, 07:41 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 03, 2026, 08:04 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 03, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026 Investigating Synchronizer performance issues 5h 23m Synchronizer (MDLand), Synchronizer (ModMed), Synchronizer (NextGen)

Started Jul 24, 2026, 04:36 PM UTC· resolved Jul 24, 2026, 09:59 PM UTC

  1. investigating Jul 24, 2026, 04:36 PM UTC

    We are aware of performance issues with the Synchronizer and are actively investigating.

  2. identified Jul 24, 2026, 05:06 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 24, 2026, 07:04 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 24, 2026, 09:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 20, 2026 Investigating ModMed Synchronizer performance issues 47m Synchronizer (ModMed)

Started Jul 20, 2026, 04:49 PM UTC· resolved Jul 20, 2026, 05:37 PM UTC

  1. investigating Jul 20, 2026, 04:49 PM UTC

    We are aware of performance issues with the ModMed Synchronizer and are actively investigating.

  2. identified Jul 20, 2026, 04:49 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 20, 2026, 05:05 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 20, 2026, 05:37 PM UTC

    We have resolved the performance degradation with the ModMed Synchronizer.

Read the full incident report →

Minor July 10, 2026 Errors across the platform 1h 33m

Started Jul 10, 2026, 04:45 PM UTC· resolved Jul 10, 2026, 06:18 PM UTC

  1. identified Jul 10, 2026, 04:45 PM UTC

    We are experiencing an outage from a 3rd party provider that is affecting our platform. We are currently investigating this incident and looking for workarounds..

  2. identified Jul 10, 2026, 05:46 PM UTC

    We are rolling out a workaround to bypass the 3rd party service and will begin monitoring.

  3. monitoring Jul 10, 2026, 05:59 PM UTC

    Rollout of the workaround has been completed and the system has recovered. We are continuing to monitor.

  4. resolved Jul 10, 2026, 06:18 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor June 22, 2026 Intermittend errors when accessing the website 2h 43m Patient Experience Website, Developer Portal Website, Authentication, Enterprise Analytics Data and 3 more

Started Jun 22, 2026, 02:09 PM UTC· resolved Jun 22, 2026, 04:52 PM UTC

  1. investigating Jun 22, 2026, 02:09 PM UTC

    We are currently investigating this incident.

  2. identified Jun 22, 2026, 03:03 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 22, 2026, 04:12 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 22, 2026, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2026 Synchronizer Delays 1h 19m Synchronizer (MDLand), Synchronizer (ModMed), Synchronizer (NextGen)

Started Jun 04, 2026, 01:18 PM UTC· resolved Jun 04, 2026, 02:37 PM UTC

  1. investigating Jun 04, 2026, 01:18 PM UTC

    We are currently investigating this incident.

  2. identified Jun 04, 2026, 01:27 PM UTC

    We have identified the issue and implementing a fix.

  3. monitoring Jun 04, 2026, 01:31 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. monitoring Jun 04, 2026, 02:37 PM UTC

    We have implemented additional fixes and are currently monitoring the result for the expected recovery.

  5. resolved Jun 04, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026 Some users are not able to log in to NexHealth 48m

Started Jun 03, 2026, 02:17 PM UTC· resolved Jun 03, 2026, 03:05 PM UTC

  1. investigating Jun 03, 2026, 02:17 PM UTC

    We are currently investigating this incident..

  2. resolved Jun 03, 2026, 03:05 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor May 29, 2026 Increased webhook volume and delays 14h 50m

Started May 29, 2026, 11:00 AM UTC· resolved May 30, 2026, 01:50 AM UTC

  1. investigating May 29, 2026, 11:00 AM UTC

    We're experiencing a spike in the amount of information we read, which is causing increased webhook volume and delays..

  2. identified May 29, 2026, 11:30 AM UTC

    We've identified the cause of the increased volume, and are working to mitigate it..

  3. monitoring May 29, 2026, 04:01 PM UTC

    The system is recovering, we're actively monitoring and working on speeding up recovery..

  4. monitoring May 29, 2026, 07:03 PM UTC

    The system is continuing to recover and we're actively monitoring it..

  5. resolved May 30, 2026, 01:50 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor April 24, 2026 Delays or timeout while submitting forms updates 5h 30m

Started Apr 24, 2026, 03:30 PM UTC· resolved Apr 24, 2026, 09:00 PM UTC

  1. investigating Apr 24, 2026, 03:30 PM UTC

    We are currently investigating this incident..

  2. monitoring Apr 24, 2026, 06:20 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Apr 24, 2026, 09:00 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 9, 2026 ModMed form inserts failing due to EHR change 20h 46m

Started Mar 09, 2026, 04:49 PM UTC· resolved Mar 10, 2026, 01:35 PM UTC

  1. investigating Mar 09, 2026, 04:49 PM UTC

    We are currently investigating this incident..

  2. identified Mar 09, 2026, 07:09 PM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Mar 09, 2026, 10:45 PM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Mar 10, 2026, 01:35 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 4, 2026 NextGen customers experiencing delays 2h 11m

Started Mar 04, 2026, 01:37 PM UTC· resolved Mar 04, 2026, 03:49 PM UTC

  1. investigating Mar 04, 2026, 01:37 PM UTC

    We are currently investigating this incident..

  2. monitoring Mar 04, 2026, 01:59 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. identified Mar 04, 2026, 02:01 PM UTC

    We are continuing to work on a fix for this incident..

  4. resolved Mar 04, 2026, 03:49 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 27, 2026 NextGen customers experiencing delays in processing 4h 14m

Started Feb 27, 2026, 10:05 PM UTC· resolved Feb 28, 2026, 02:19 AM UTC

  1. investigating Feb 27, 2026, 10:05 PM UTC

    We are currently investigating this incident..

  2. monitoring Feb 28, 2026, 12:33 AM UTC

    We have implemented a fix for a NextGen login issue, and are currently processing through the backlog of data to sync..

  3. resolved Feb 28, 2026, 02:19 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 17, 2026 Increased failure rates of appointment inserts and confirmations 2h 28m

Started Feb 17, 2026, 03:55 PM UTC· resolved Feb 17, 2026, 06:24 PM UTC

  1. investigating Feb 17, 2026, 03:55 PM UTC

    We are currently investigating this incident..

  2. identified Feb 17, 2026, 04:00 PM UTC

    We have identified the issue and are implementing a fix..

  3. monitoring Feb 17, 2026, 04:22 PM UTC

    We implemented a fix and are currently monitoring the result. Failed actions are being reprocessed..

  4. resolved Feb 17, 2026, 06:24 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor February 6, 2026 NextGen Sync Delays 5h 3m

Started Feb 06, 2026, 04:37 PM UTC· resolved Feb 06, 2026, 09:41 PM UTC

  1. investigating Feb 06, 2026, 04:37 PM UTC

    We are currently investigating this incident..

  2. monitoring Feb 06, 2026, 05:21 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Feb 06, 2026, 09:41 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor January 22, 2026 Microsoft 365/Outlook email addresses cannot reliably accept emails 18h 30m

Started Jan 22, 2026, 08:30 PM UTC· resolved Jan 23, 2026, 03:00 PM UTC

  1. investigating Jan 22, 2026, 08:30 PM UTC

    We are investigating to identify the cause..

  2. monitoring Jan 22, 2026, 09:15 PM UTC

    We have identified the cause as Microsoft experiencing a partial outage that is degrading our ability to send emails to Microsoft 365/Outlook accounts. We are monitoring the situation and working to identify workarounds..

  3. monitoring Jan 23, 2026, 12:26 AM UTC

    Email delivery is improving, but Microsoft is still working to fully resolve the issue. We are waiting on further updates from them. .

  4. resolved Jan 23, 2026, 03:00 PM UTC

    This incident has been resolved. Microsoft is no longer reporting any issues with email deliverability..

Read the full incident report →

Minor January 8, 2026 PDF uploads in Denticon are not displaying in the Notes UI 3h 6m

Started Jan 08, 2026, 03:35 PM UTC· resolved Jan 08, 2026, 06:42 PM UTC

  1. investigating Jan 08, 2026, 03:35 PM UTC

    We are currently investigating this incident..

  2. identified Jan 08, 2026, 04:55 PM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Jan 08, 2026, 05:31 PM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Jan 08, 2026, 06:42 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor December 5, 2025 Cloudflare Service Disruption Affecting NexHealth Endpoints 8m

Started Dec 05, 2025, 09:11 AM UTC· resolved Dec 05, 2025, 09:19 AM UTC

  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are currently experiencing issues due to a disruption with our CDN provider, Cloudflare. As a result, all domains are returning 500 errors. Our team is actively investigating the situation, and we are in contact with Cloudflare for resolution. We apologize for the inconvenience and will provide further updates as soon as we have more information..

  2. resolved Dec 05, 2025, 09:19 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor October 22, 2025 Degraded performance and timeouts on API 11m

Started Oct 22, 2025, 01:51 AM UTC· resolved Oct 22, 2025, 02:02 AM UTC

  1. identified Oct 22, 2025, 01:51 AM UTC

    Due to a degradation in a backend service, some API traffic may experience timeouts or server errors, and sync data processing is temporarily delayed..

  2. resolved Oct 22, 2025, 02:02 AM UTC

    Service is restored to normal levels. Data may be stale for specific practices over the next hour while processing through backlogged sync data..

Read the full incident report →

Minor October 20, 2025 Performance degraded 7h 23m

Started Oct 20, 2025, 02:44 PM UTC· resolved Oct 20, 2025, 10:07 PM UTC

  1. investigating Oct 20, 2025, 02:44 PM UTC

    Due to a third party outage, capacity across services is reduced leading to degraded performance..

  2. monitoring Oct 20, 2025, 07:01 PM UTC

    The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression..

  3. resolved Oct 20, 2025, 10:07 PM UTC

    The third party outage has been resolved and capacity across services has been restored..

Read the full incident report →

Minor October 20, 2025 Performance degradation across multiple services, synchronizer processing is delayed for some practices. 30m

Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 07:30 AM UTC

  1. investigating Oct 20, 2025, 07:00 AM UTC

    We are currently investigating this incident..

  2. resolved Oct 20, 2025, 07:30 AM UTC

    This incident has been resolved..

Read the full incident report →