NexHealth incident

Synchronizer processing is delayed for some practices.

Minor Resolved View vendor source →

NexHealth experienced a minor incident on September 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2025, 03:30 PM UTC
Resolved
Sep 07, 2025, 03:30 PM UTC
Duration
—
Detected by Pingoru
Sep 07, 2025, 03:30 PM UTC

Update timeline

  1. resolved Sep 07, 2025, 03:30 PM UTC

    Type: Incident Duration: 23 hours and 12 minutes Affected Components: MDLand, Dolphin, , Cloud9, PracticeWorks, Curve Dental, Athenahealth, Denticon, DrChrono, Dentrix Ascend, eClinicalWorks, Dentrix, Eaglesoft, Dentrix Enterprise, Open Dental, ModMed, NextGen, Synchronizer → Sep 7, 18:20:12 GMT+0 - Identified - We have identified an additional issue and continuing to work on a fix. Sep 7, 15:30:16 GMT+0 - Investigating - Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident. Sep 7, 17:27:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 7, 20:09:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 7, 21:59:01 GMT+0 - Monitoring - Data processing is caught up for most practices and EHRs. There are still isolated delays for large multi-location organizations, and we are continuing to process through the backlog. Sep 8, 14:42:42 GMT+0 - Resolved - This incident has been resolved.