NexHealth experienced a minor incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 02:44 PM UTC
Type: Incident Duration: 7 hours and 23 minutes Affected Components: Open Dental, MDLand, Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, Dentrix Enterprise, eClinicalWorks, NextGen, Sandbox Environment, SMS / Text Messaging, Enterprise Analytics Data, DrChrono, Denticon, Scheduling, Practice Overview, Email, PracticeWorks, Practice Financials, Dolphin, Authentication, Eaglesoft, Patient Experience Website, Developer Portal Website Oct 20, 14:44:11 GMT+0 - Investigating - Due to a third party outage, capacity across services is reduced leading to degraded performance. Oct 20, 19:01:05 GMT+0 - Monitoring - The third party outage is improving and NexHealth services have returned to normal operation. We're continuing to monitor for regression. Oct 20, 22:07:21 GMT+0 - Resolved - The third party outage has been resolved and capacity across services has been restored.