NexHealth experienced a minor incident on October 31, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 31, 2025, 09:12 PM UTC
Type: Incident Duration: 1 hour and 25 minutes Affected Components: Dentrix Ascend, Curve Dental, Cloud9, ModMed, Athenahealth, Dentrix, , eClinicalWorks, NextGen, Denticon, PracticeWorks, Dolphin, Open Dental, MDLand, DrChrono, Dentrix Enterprise, Eaglesoft, Synchronizer → Oct 31, 21:12:00 GMT+0 - Investigating - Data read from the Synchronizer is taking longer than normal to be loaded into NexHealth, up to 50 minutes. Oct 31, 21:56:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 31, 22:36:52 GMT+0 - Resolved - This incident has been resolved.