Newbook had 14 outages in the last 2 years totaling 239h 57m of downtime — averaging 0.6 incidents per month.
There were 14 Newbook outages since November 26, 2025 totaling 239h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been confirmed and is being actively triaged.
A fix has been deployed, and we're observing system behavior to confirm stability.
The issue has been fully addressed, and no further customer impact is expected.
We have identified an issue affecting the delivery of queued emails. As a result, some emails may be delayed in sending. Please note that all pending emails will continue to be delivered, though with delays, until this issue is fully resolved. Our team is actively monitoring the situation and working to restore normal delivery times. We apologize for any inconvenience this may cause and will provide updates as they become available.
The incident has been resolved.
We are currently investigating reports of an issue affecting the Payments Dashboard, where some transactions may appear duplicated in the display. This has been identified as an issue with our third-party provider, Stripe, and a support ticket has been lodged with them as a high priority. Please note that this is a visual display issue only. The transactions are not being processed or charged more than once. Underlying payments and processing remain unaffected. We are actively monitoring progress with Stripe and will provide an update as soon as more information becomes available.
The incident has been resolved.
We are currently experiencing a temporary issue with our inbound phone system, and our team is actively working with our provider to resolve it as quickly as possible. In the meantime, please contact us via email at [email protected] and our team will be happy to assist you. We appreciate your patience and understanding.
Inbound phone service is returning to normal following a provider issue that temporarily impacted our ability to receive support calls. The provider has confirmed resolution, and we are monitoring for stability.
We’re currently experiencing degraded performance with Newbook Online. Our team is working to restore normal performance levels. We apologize for any inconvenience.
Our engineering team has resolved the issue with the Newbook Online and services have now been restored. We will continue to monitor these systems for any further issues.
We are investigating an issue that is preventing some of our users from being able to access the Newbook Application after completing the Cloudflare Security Challenge. We are working with Cloudflare on this as a high priority. We will continue to provide updates until the issue has been resolved. In the meantime, logging in with a different Web Browser (e.g. Firefox) has successfully resolved the issue for some users.
Cloudflare has advised their services are now restored. We will continue to closely monitor for any further issues.
We’re aware of an issue intermittently impacting Booking.com Connectivity and are working on a resolution now. Thank you for your patience—we are making this our top priority and will update this page as we learn more.
The intermittent Booking.com Connectivity issues have been resolved. Performance has returned to normal levels. Thank you for your patience.
The issue has been identified, and a fix is in progress. We’ll provide another update soon.
The incident has been resolved.
We've identified the issue affecting Newbook Online and are actively working on a fix. We'll provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
The incident has been resolved.
We are actively investigating the slowness incidents that have occurred in the AP region over the past few days. We are monitoring the situation and implementing both preventative and restorative measures to reduce the impact of any similar incidents going forward.
We are observing degraded performance and are working on resolving them.
The system seems to have returned to normal. We are continuing our investigation to avoid any further interruptions.
The incident has been resolved.
We are actively investigating slowness and login issues in our Asia Pacific region.
We have observed improvement and are continuing to monitor the situation.
The incident has been resolved.
We are investigating an issue where Booking.com reservations, changes, and rate or availability updates may not be syncing correctly with Newbook.
Issue has been identified. We are currently testing the fix and will update the page once this it has been hotfixed
Hotfix has been applied and messaging, rates and updates are now flowing as expected
The worldwide Cloudflare outage affected most Newbook systems. It now appears to be resolved, but our team is actively monitoring the incident and its impact.
We are currently investigating intermittent errors affecting payment processing for some customers using our Stripe gateway integration. Newbook’s systems remain stable, and early indications suggest the issue is occurring within the third-party service used for these transactions. We are working closely with the service provider to determine the root cause and will provide updates as new information is available.
Stripe has advised that the issue is now fully resolved.