Newbook experienced a major incident on December 17, 2025, lasting 8h 46m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 17, 2025, 12:30 AM UTC
We are investigating an issue where Booking.com reservations, changes, and rate or availability updates may not be syncing correctly with Newbook.
- identified Dec 17, 2025, 05:24 AM UTC
Issue has been identified. We are currently testing the fix and will update the page once this it has been hotfixed
- resolved Dec 17, 2025, 09:16 AM UTC
Hotfix has been applied and messaging, rates and updates are now flowing as expected