Newbook experienced a notice incident on September 25, 2026, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 25, 2026, 12:45 AM UTC
We are currently investigating reports of an issue affecting the Payments Dashboard, where some transactions may appear duplicated in the display. This has been identified as an issue with our third-party provider, Stripe, and a support ticket has been lodged with them as a high priority. Please note that this is a visual display issue only. The transactions are not being processed or charged more than once. Underlying payments and processing remain unaffected. We are actively monitoring progress with Stripe and will provide an update as soon as more information becomes available.
- resolved Sep 25, 2026, 07:00 AM UTC
The incident has been resolved.