Newbook experienced a major incident on April 19, 2026, lasting 7h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 19, 2026, 11:00 PM UTC
We are investigating an issue that is preventing some of our users from being able to access the Newbook Application after completing the Cloudflare Security Challenge. We are working with Cloudflare on this as a high priority. We will continue to provide updates until the issue has been resolved. In the meantime, logging in with a different Web Browser (e.g. Firefox) has successfully resolved the issue for some users.
- resolved Apr 20, 2026, 06:35 AM UTC
Cloudflare has advised their services are now restored. We will continue to closely monitor for any further issues.