Newbook experienced a minor incident on November 26, 2025, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 26, 2025, 07:30 AM UTC
We are currently investigating intermittent errors affecting payment processing for some customers using our Stripe gateway integration. Newbook’s systems remain stable, and early indications suggest the issue is occurring within the third-party service used for these transactions. We are working closely with the service provider to determine the root cause and will provide updates as new information is available.
- resolved Nov 26, 2025, 11:25 AM UTC
Stripe has advised that the issue is now fully resolved.