Newbook experienced a major incident on May 8, 2026 affecting Support Center, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Support Center
Update timeline
- investigating May 08, 2026, 12:43 AM UTC
We are currently experiencing a temporary issue with our inbound phone system, and our team is actively working with our provider to resolve it as quickly as possible. In the meantime, please contact us via email at [email protected] and our team will be happy to assist you. We appreciate your patience and understanding.
- resolved May 08, 2026, 03:31 AM UTC
Inbound phone service is returning to normal following a provider issue that temporarily impacted our ability to receive support calls. The provider has confirmed resolution, and we are monitoring for stability.