Network Nebraska experienced a critical incident on July 11, 2025 affecting Windstream, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2025, 01:15 PM UTC
Windstream Internet is down as of Jul 10 22:50 CT. The vendor has been engaged and they are investigating. All traffic has failed over to redundant links. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]
- investigating Jul 11, 2025, 02:55 PM UTC
This issue was escalated with the carrier at 9:18am CT, they are continuing to investigate. No time to restoral has been given.
- identified Jul 11, 2025, 03:35 PM UTC
Windstream has confirmed that this is due to a fiber cut that was related to storm damage. Their construction teams were on site before 5am this morning, however they do not have an estimated time to restoral.
- identified Jul 11, 2025, 06:10 PM UTC
Windstream fiber splicers have an ETA of 2:30pm CT, no time to restoral has been given.
- identified Jul 11, 2025, 08:43 PM UTC
Windstream has placed a replacement cable and is continuing to enact repairs. No time to restoral has been given.
- identified Jul 12, 2025, 02:58 PM UTC
Windstream has worked throughout the night and morning on this outage. They have repaired some damage in Omaha but they've identified further damage in Iowa and are waiting for additional people to assist in repairs. No time to restoral is available at this time.
- identified Jul 12, 2025, 05:53 PM UTC
Windstream is continuing to work on repairs, no time to restoral has been given.
- identified Jul 12, 2025, 07:14 PM UTC
Windstream is working on two separate points of fiber damage in Iowa now. No time of restoral has been given.
- monitoring Jul 13, 2025, 06:59 AM UTC
Circuit came up at Jul 13 01:10, Windstream has not completed all repairs to their backbone and it is possible this could go back down again.
- resolved Jul 14, 2025, 02:41 PM UTC
This circuit has stayed up and clean since Jul 13 01:10am CT. Windstream completed all repairs this morning at 4:41am CT. Please report any issues or concerns to 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected].