Network Nebraska experienced a major incident on August 12, 2025 affecting Transport Backbone, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2025, 12:01 PM UTC
The backbone connection between Grand Island and Omaha started bouncing at 2:39am CT today while OPTK was performing planned maintenance. The carrier has been engaged and they are starting to investigate. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]
- investigating Aug 12, 2025, 12:40 PM UTC
The carrier is actively troubleshooting the issue, no time to restoral has been given.
- investigating Aug 12, 2025, 05:35 PM UTC
The carrier has engaged their equipment vendor and is continuing to troubleshoot the issue.
- identified Aug 12, 2025, 10:20 PM UTC
OPTK has been working with their equipment vendor throughout the day to identify the root cause of the issue. They have scheduled an emergency maintenance window for tonight at midnight in an attempt to implement a fix. If needed, they have a backup plan to revert their firmware upgrade.
- resolved Aug 13, 2025, 12:12 PM UTC
OPTK and their vendor successfully applied a fix and this link has been turned back up. Traffic is flowing and the backbone is restored.