Network Nebraska Outage History

Network Nebraska major outage View live status →

Network Nebraska had 38 outages in the last 2 years totaling 445h 13m of downtime — averaging 1.6 incidents per month.

There were 38 Network Nebraska outages since November 6, 2024 totaling 445h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.networknebraska.net

Critical May 6, 2025

Three circuits via UPN down

Detected by Pingoru
May 06, 2025, 03:05 PM UTC
Resolved
May 07, 2025, 12:56 PM UTC
Duration
21h 51m
Affected: Peru State CollegeESU 4
Timeline · 3 updates
  1. investigating May 06, 2025, 03:05 PM UTC

    ESU04-Auburn ESU04-JohnsonBrock Peru State College to Lincoln These circuits all went down at the same time, UPN is investigating an outage within their network, no time to restoral is available. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. identified May 06, 2025, 09:07 PM UTC

    UPN confirmed that this was caused by a fiber cut and started excavation at 2:30pm CT. Excavation is expected to be done by 7pm CT, no time to restoral has been given.

  3. resolved May 07, 2025, 12:56 PM UTC

    All sites were back up by 2:10am CT and UPN was hands off by 2:30am CT.

Read the full incident report →

Major April 29, 2025

Northern Tier/I2 traffic down

Detected by Pingoru
Apr 29, 2025, 05:00 PM UTC
Resolved
Apr 30, 2025, 05:45 AM UTC
Duration
12h 45m
Affected: Internet2
Timeline · 2 updates
  1. identified Apr 29, 2025, 09:57 PM UTC

    I2 R&E traffic via Northern Tier is currently down due to a local equipment fault on SDN. I2 traffic via KC remains operational.

  2. resolved Apr 30, 2025, 12:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 29, 2025

Windstream Internet Outage

Detected by Pingoru
Apr 29, 2025, 01:04 PM UTC
Resolved
Apr 30, 2025, 01:28 AM UTC
Duration
12h 23m
Affected: Windstream
Timeline · 7 updates
  1. investigating Apr 29, 2025, 01:04 PM UTC

    Internet via Windstream dropped at 11:27pm CT last night, traffic successfully shifted to other providers. The carrier has been engaged and is investigating. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. investigating Apr 29, 2025, 01:36 PM UTC

    Windstream is investigating an issue with the circuit in Iowa, but has yet to isolate the root cause or determine a time to restoral.

  3. identified Apr 29, 2025, 06:27 PM UTC

    Windstream has identified a fiber break that is affecting services. Splicers and locators are on-site to assess damages and begin repairs. No ETR has been provided.

  4. identified Apr 29, 2025, 07:35 PM UTC

    Windstream techs are continuing to troubleshoot the issue on site, no time to restoral has been given.

  5. identified Apr 29, 2025, 08:37 PM UTC

    Windstream techs are continuing to troubleshoot the issue on site, no time to restoral has been given.

  6. monitoring Apr 29, 2025, 09:56 PM UTC

    Circuit just came back up, we are waiting for communication from Windstream if their repairs are complete.

  7. resolved Apr 30, 2025, 01:28 AM UTC

    Circuit has been clean since 4:53pm CT, Windstream's repairs were complete by 6:09pm CT.

Read the full incident report →

Minor April 2, 2025

Continued Windstream Internet issues

Detected by Pingoru
Apr 02, 2025, 11:32 PM UTC
Resolved
Apr 04, 2025, 01:25 PM UTC
Duration
1d 13h
Affected: Windstream
Timeline · 4 updates
  1. investigating Apr 02, 2025, 11:32 PM UTC

    The connection to Windstream has continued to have issues, they are investigating the cause. The circuit is currently up and passing traffic. Questions 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. identified Apr 03, 2025, 12:20 AM UTC

    Windstream is seeing issues across their backbone and is continuing to investigate. No time to restoral has been given.

  3. monitoring Apr 03, 2025, 04:05 PM UTC

    This circuit has been clean since 12:30 am CT, Windstream was not able to identify the cause of the bounces after fiber splicing was complete. We are continuing to monitor the circuit. Please report issues to 888-638-6327 (1-888-NET-NEBR) or [email protected].

  4. resolved Apr 04, 2025, 01:25 PM UTC

    All systems are operating normally. This issue is resolved.

Read the full incident report →

Critical April 2, 2025

Windstream internet down

Detected by Pingoru
Apr 02, 2025, 11:16 AM UTC
Resolved
Apr 02, 2025, 09:26 PM UTC
Duration
10h 10m
Affected: Windstream
Timeline · 6 updates
  1. investigating Apr 02, 2025, 11:16 AM UTC

    The Windstream internet connection is down. All traffic has successfully failed over to redundant connections. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. investigating Apr 02, 2025, 01:15 PM UTC

    Windstream is continuing to identify the root cause of the issue. No time to restoral has been given. Redundant internet connections are working normally.

  3. investigating Apr 02, 2025, 03:51 PM UTC

    Windstream dispatched a technician who should be on site by now. No time to restoral has been given.

  4. identified Apr 02, 2025, 05:20 PM UTC

    Windstream has identified the cause of the outage to be a damaged power pole which has brought down their fiber. The power company has begun repairs, after that is done Windstream will begun their repairs. No time to restoral has been given.

  5. monitoring Apr 02, 2025, 06:43 PM UTC

    We're still awaiting an all clear from the carrier but all issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

  6. resolved Apr 02, 2025, 09:26 PM UTC

    The circuit came back up at 1:15pm CT, but we then took a quick hit at 3:05pm CT. Windstream was hands off by 4:06pm CT and the circuit has been clean since then. Please report any issues to 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected].

Read the full incident report →

Minor March 20, 2025

Backbone connection between Lincoln and Omaha

Detected by Pingoru
Mar 20, 2025, 06:58 PM UTC
Resolved
Mar 21, 2025, 07:17 PM UTC
Duration
1d
Affected: Transport Backbone
Timeline · 4 updates
  1. investigating Mar 20, 2025, 06:58 PM UTC

    Around 1:10 PM, we lost connectivity on our dark fiber link between Lincoln and Omaha. A ticket was opened with our vendor to identify the cause of the outage. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. monitoring Mar 21, 2025, 01:27 PM UTC

    All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

  3. resolved Mar 21, 2025, 07:17 PM UTC

    All systems are operating normally. This issue is resolved.

  4. postmortem Mar 21, 2025, 07:17 PM UTC

    The aerial fiber near Gretna, NE was damage during cleanup from the recent winter storm. When replacing a downed power pole, the power company accidentally cut the fiber. The vendor was able to repair the fiber and service was restored March 21st at 00:44.

Read the full incident report →

Minor March 10, 2025

Backbone ring between Omaha and Lincoln single sided

Detected by Pingoru
Mar 10, 2025, 02:01 PM UTC
Resolved
Mar 11, 2025, 12:54 AM UTC
Duration
10h 53m
Affected: Transport Backbone
Timeline · 6 updates
  1. investigating Mar 10, 2025, 02:01 PM UTC

    One backbone connection between Omaha and Lincoln is down. The vendor is investigating an issue with their fiber in the field. All traffic is on the redundant connection. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. identified Mar 10, 2025, 04:24 PM UTC

    The vendor has isolated partial damage to a span of fiber in Lincoln. Splicers should be on site before noon CT, but no time to restoral has been given.

  3. identified Mar 10, 2025, 05:29 PM UTC

    The vendor is continuing to isolate all points of damage and finalizing a plan to restore service.

  4. identified Mar 10, 2025, 08:34 PM UTC

    The vendor has begun work to remove the damaged cable and restore service. No time to restoral has been given.

  5. identified Mar 11, 2025, 12:08 AM UTC

    The vendor estimates that work should be complete by 8:00 pm CT.

  6. resolved Mar 11, 2025, 12:54 AM UTC

    The vendor has completed all repairs and all connections have restored.

Read the full incident report →

Minor March 5, 2025

Lumen Transport Event

Detected by Pingoru
Mar 05, 2025, 08:28 PM UTC
Resolved
Mar 10, 2025, 02:08 PM UTC
Duration
4d 17h
Affected: Router NN-LNK-MX960Transport Backbone
Timeline · 6 updates
  1. investigating Mar 05, 2025, 08:28 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 05, 2025, 09:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 06, 2025, 03:54 AM UTC

    The issue was related to a transport event caused by Lumen. We have ongoing communication with the Lumen NOC, and all customer traffic was restored shortly after the incident.

  4. monitoring Mar 06, 2025, 07:04 PM UTC

    We are continuing to work with our vendors to verify our routers, and to investigate the the issues we saw with the fiber between Omaha and Lincoln. We will be performing emergency maintenance after 10pm today to improve the resiliency of this connection.

  5. monitoring Mar 07, 2025, 05:29 AM UTC

    Our equipment vendor is continuing to analyze all available information to determine the exact cause of this issue. We have made some improvements to the configuration of the connection between Omaha and Lincoln, and we will continue to monitor the situation. Please report issues to 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected].

  6. resolved Mar 10, 2025, 02:08 PM UTC

    This connection has been stable since the 5th. We have isolated this to an equipment issue that resolved itself before troubleshooting began. Please report any related issues: 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

Read the full incident report →

Critical January 23, 2025

100G Internet via Windstream is down

Detected by Pingoru
Jan 23, 2025, 02:12 PM UTC
Resolved
Jan 23, 2025, 09:20 PM UTC
Duration
7h 7m
Affected: Windstream
Timeline · 5 updates
  1. identified Jan 23, 2025, 02:12 PM UTC

    Our 100G Internet connection via Windstream is down, they are investigating. All traffic has rerouted through other Internet providers. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. identified Jan 23, 2025, 04:06 PM UTC

    The carrier is continuing to work on isolating the root cause of the outage, no time to restoral has been given.

  3. identified Jan 23, 2025, 04:49 PM UTC

    The carrier has identified a fiber cut, no time to restoral has been given.

  4. monitoring Jan 23, 2025, 08:01 PM UTC

    Connection came up at 1:43p CT, traffic looks good, we have not received a notice from the carrier that they are hands off yet.

  5. resolved Jan 23, 2025, 09:20 PM UTC

    The carrier has completed all repairs and is hands off. Please report any issues/concerns to 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected].

Read the full incident report →

Major December 12, 2024

Windstream 100G Internet Outage

Detected by Pingoru
Dec 12, 2024, 08:25 PM UTC
Resolved
Dec 16, 2024, 05:49 PM UTC
Duration
3d 21h
Affected: Windstream
Timeline · 5 updates
  1. investigating Dec 12, 2024, 08:25 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 12, 2024, 09:15 PM UTC

    Engineering has moved traffic away from the Windstream Internet Peer.

  3. identified Dec 13, 2024, 02:32 PM UTC

    Windstream has identified a network issue due to a malfunctioning card. We currently do not have an estimated resolution time.

  4. monitoring Dec 16, 2024, 05:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 16, 2024, 05:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 15, 2024

Network Nebraska connectivity under investigation

Detected by Pingoru
Nov 15, 2024, 05:48 PM UTC
Resolved
Nov 19, 2024, 02:50 PM UTC
Duration
3d 21h
Affected: Internet2Transport Backbone
Timeline · 5 updates
  1. investigating Nov 15, 2024, 05:48 PM UTC

    Potential problem with Network Nebraska connectivity is under investigation. Engineers are investigating the issue. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. identified Nov 15, 2024, 06:22 PM UTC

    Engineers have identified a fiber cut in a third-party provider's connection as the cause of the issues, and steps are being taken to remediate impact to affected services. Workarounds are currently being implemented to restore connectivity to some Network Nebraska locations that remain offline at this time.

  3. identified Nov 15, 2024, 07:00 PM UTC

    The third-party vendor has identified the location of the fiber cut and is currently on site to make repairs. ITS continues to implement mitigations to limit the impact of the current outages.

  4. monitoring Nov 16, 2024, 01:58 AM UTC

    All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

  5. resolved Nov 19, 2024, 02:50 PM UTC

    All systems are operating normally. This issue is resolved. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

Read the full incident report →

Minor November 6, 2024

Backbone link from Omaha to Scottsbluff down

Detected by Pingoru
Nov 06, 2024, 08:18 PM UTC
Resolved
Nov 06, 2024, 09:18 PM UTC
Duration
1h
Affected: Router NN-SB-MX480Transport Backbone
Timeline · 2 updates
  1. investigating Nov 06, 2024, 08:18 PM UTC

    The backbone link from Scottsbluff to Omaha is down, traffic successfully failed over to the redundant connection. The carrier has been engaged and is investigating. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

  2. resolved Nov 06, 2024, 09:18 PM UTC

    The carrier resolved the issue by rebooting a piece of their equipment. Traffic patterns have returned to normal. Questions 402-472-7656 Toll Free 888-638-6327 (1-888-NET-NEBR) or [email protected]

Read the full incident report →