Resolved after 1 hour 20 minutes, affecting SJC1 — San Jose, United States, on July 1, 2026.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Jul 01, 2026, 12:30 AM UTC
We are currently investigating this issue.
- resolved Jul 01, 2026, 12:30 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jul 01, 2026, 01:11 AM UTC
Netskope has identified the root cause and is actively executing mitigation activities to restore the affected services. Recovery is in progress through controlled infrastructure remediation, and Engineering continues to closely monitor the environment.
- monitoring Jul 01, 2026, 01:12 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2026, 01:42 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jul 01, 2026, 01:50 AM UTC
The incident has been resolved
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