Netskope experienced a critical incident on December 5, 2025 affecting DFW3 — Dallas, United States, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 09:35 PM UTC
We are currently investigating this issue.
- resolved Dec 05, 2025, 09:35 PM UTC
We are investigating a service impacting incident at the DFW3 datacenter(s) for the following service(s) CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Dec 05, 2025, 11:44 PM UTC
The secondary latency identified was short lived and is now resolved. The service is now processing changes at the normal rate as expected. There is a backlog that was created while the service was performing at a reduced rate. Once the backlog has been processed, the issue will be fully resolved.
- resolved Dec 06, 2025, 12:22 AM UTC
The backlog has been processed and the system is back to steady state. The incident will be moved to resolved within the next hour upon completion of additional close monitoring and validation testing.
- monitoring Dec 06, 2025, 12:22 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Dec 06, 2025, 02:10 AM UTC
The incident has been resolved