Resolved after 2 hours 28 minutes, affecting SJC1 — San Jose, United States and SV5 — San Jose, United States, on January 27, 2026.
The incident has been resolved
Affected components
Update timeline
- investigating Jan 27, 2026, 10:32 AM UTC
We are currently investigating this issue.
- resolved Jan 27, 2026, 10:32 AM UTC
We are investigating a service impacting incident at the SJC1, SV5 datacenter(s) for the following service(s) Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 27, 2026, 11:22 AM UTC
Netskope has identified the root cause and is actively working to mitigate the issue.
- resolved Jan 27, 2026, 12:11 PM UTC
Netskope has completed mitigation actions, and events are now being consumed by the management plane. Event backlogs are currently draining and are expected to fully clear within the next 30–45 minutes.
- resolved Jan 27, 2026, 01:00 PM UTC
The incident has been resolved
- resolved Jan 27, 2026, 01:00 PM UTC
The incident has been resolved.
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