Netskope experienced a critical incident on May 7, 2026 affecting SIN2 — Singapore, Singapore, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 09:40 AM UTC
We are currently investigating this issue.
- resolved May 07, 2026, 09:40 AM UTC
We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved May 07, 2026, 11:04 AM UTC
Netskope has identified the root cause and implemented mitigation measures. IMS services have been fully restored, and remaining services are recovering progressively. We continue to actively monitor the situation.
- resolved May 07, 2026, 11:15 AM UTC
The incident has been resolved
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