Ongoing since 05:07 PM UTC, affecting PEK1 — Beijing, China and PVG1 — Shanghai, China and 1 more.
Netskope continues to investigate the issue
Affected components
PEK1 — Beijing, ChinaPVG1 — Shanghai, ChinaPVG2 — Shanghai, China
Update timeline
- investigating Oct 29, 2026, 05:07 PM UTC
We are currently investigating this issue.
- investigating Oct 29, 2026, 05:07 PM UTC
We are investigating a service impacting incident at the PEK1, PVG1, PVG2 datacenter(s) for the following service(s) NPA Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- investigating Oct 29, 2026, 06:20 PM UTC
Netskope escalated the issue to its ISP in China
- investigating Oct 29, 2026, 07:35 PM UTC
Netskope continues to investigate the issue
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