Service Impact to All DPs Data Center.

Update timeline

1. investigating Oct 21, 2026, 02:04 AM UTC

   Netskope has identified a potential certificate validation issue affecting global data plane services across multiple regions, including EMEA, APAC, and the Americas. A corrective certificate update is being deployed across the affected infrastructure, followed by proxy service restarts to ensure the updated configuration takes effect. The rollout is being coordinated across regions, and validation testing is underway to confirm the expected certificate validation behavior. Further updates will be shared as the rollout progresses.

2. investigating Oct 21, 2026, 02:20 AM UTC

   We are currently investigating this issue.

3. investigating Oct 21, 2026, 02:20 AM UTC

   We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) EProxy, GRE, GSLB, IPSEC, Netskope Client, Proxy Chaining. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

4. investigating Oct 21, 2026, 03:20 AM UTC

   Netskope has deployed the corrective certificate update and is progressively applying the changes across global data plane regions, with validation underway to confirm the expected behavior and minimize potential customer impact.

5. investigating Oct 21, 2026, 04:39 AM UTC

   Netskope has completed the corrective certificate update and associated proxy service restarts across the PBMM environment. The changes have been applied successfully, and no customer impact is expected. For commercial environments, Netskope continues to roll out the corrective certificate update across global data plane regions. The team is validating the changes as the rollout progresses to ensure the expected behavior and minimize potential customer impact. Further updates will be shared as the rollout progresses.

6. investigating Oct 21, 2026, 07:13 AM UTC

   Netskope has successfully completed the security update and associated service restarts across the India region POPs, including Mumbai (BOM1, BOM2), Delhi (DEL1, DEL2), Hyderabad (HYD1), Chennai (MAA1), and Kolkata (CCU1). Post-update connectivity validation has confirmed that connections involving the affected certificate chains are being blocked as expected. Services across these locations are operating normally following the update. We will continue to share updates as progress is made across the remaining regions.

7. investigating Oct 21, 2026, 02:00 PM UTC

   Netskope has completed the corrective update in additional regions. Work continues across the remaining locations, with validation ongoing. Further updates will be shared as progress is confirmed.

8. investigating Oct 21, 2026, 09:10 PM UTC

   Netskope has completed the corrective certificate update and associated service restarts across all cloud data centers. An emergency hotfix is being prepared for Dataplane On Premises (DPOP) appliances. Further updates, including hotfix availability and deployment guidance, will be provided through the Support Portal.

9. investigating Oct 21, 2026, 10:36 PM UTC

   Engineering continues to finalize the emergency hotfix for Dataplane On Premises (DPOP) appliances. All Netskope-managed cloud data centers remain fully remediated. Further updates will be shared once the DPOP hotfix is available for deployment.

10. investigating Oct 22, 2026, 05:53 PM UTC

    Netskope is still working on emergency hot fixes for the DPoP certificate issue. Testing and validation have to be finished before we can release them. More information can be found in the Support Portal.

11. investigating Oct 22, 2026, 09:04 PM UTC

    Emergency hot fixes for the DPoP certificate issue are still in progress, and the manual workaround has been successfully tested. Please visit the Support Portal for details. We will provide another update within four hours.

12. investigating Oct 23, 2026, 12:21 AM UTC

    Netskope is actively working on the DPoP emergency hot-fixes. While we do not have a confirmed release time at this stage, we are moving as quickly as possible. For additional details, please visit the Support Portal. As soon as we have more information, we will provide an update.

13. investigating Oct 23, 2026, 01:33 AM UTC

    Netskope is actively investigating the potential impact of the certificate issue on Remote Browser Isolation (RBI). The investigation is ongoing, and further updates will be shared once confirmed.