Resolved after 23 hours 39 minutes, affecting HKG2 — Hong Kong, China, on July 20, 2026.
Netskope continues to investigate the root cause of the incident by analyzing available telemetry and correlating it with historical trends. Further updates are expected within the next 12–24 hours.
Affected components
Update timeline
- investigating Jul 20, 2026, 03:23 AM UTC
We are currently investigating this issue.
- resolved Jul 20, 2026, 03:23 AM UTC
We are investigating a service impacting incident at the HKG2 datacenter(s) for the following service(s) Private Access, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Jul 20, 2026, 04:06 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jul 20, 2026, 04:48 AM UTC
Netskope continues to investigate the underlying root cause of the incident and is correlating the findings with historical telemetry to determine the cause and prevent recurrence.
- resolved Jul 20, 2026, 05:25 AM UTC
Netskope continues to investigate the root cause of the incident by analyzing available telemetry and correlating it with historical trends. Further updates are expected within the next 12–24 hours.
- resolved Jul 21, 2026, 03:02 AM UTC
The incident has been resolved.
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