Netskope incident
Service Impact to Gsuite Applications through Reverse Proxy across All DPs Data Center.
Resolved after 5 hours 53 minutes, affecting AKL1 — Auckland, New Zealand and AMS1 — Amsterdam, Netherlands and 1 more, on July 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:10 AM UTC
We are currently investigating this issue.
- resolved Jul 20, 2026, 09:10 AM UTC
We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) Reverse Proxy. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jul 20, 2026, 09:37 AM UTC
Netskope has identified the root cause and is actively working to mitigate the impact.
- resolved Jul 20, 2026, 10:56 AM UTC
Netskope has begun deploying the mitigation. Once validation is complete, the update will be rolled out globally to restore normal service.
- resolved Jul 20, 2026, 11:53 AM UTC
Mitigation is progressing as planned and has been completed on approximately 40% of the affected data planes. Further updates will be provided upon full deployment.
- resolved Jul 20, 2026, 02:14 PM UTC
Netskope has successfully deployed the fix across all affected data planes. We continue to monitor the service to ensure stability before considering the incident fully resolved.
- monitoring Jul 20, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 03:03 PM UTC
The incident has been resolved.
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