Netskope incident

Service Impact to AM2, SJC2, SV5 Data Center.

Resolved after 6 hours 56 minutes, affecting AM2 — Amsterdam, Netherlands and BOM3 — Mumbai, India and 1 more, on August 10, 2026.

monitoring Aug 10, 2026, 09:26 PM UTC

The issue has been mitigated, we are continuing to monitor the results.

Started: Aug 10, 2026, 02:49 PM UTC
Resolved: Aug 10, 2026, 09:45 PM UTC
Duration: 6h 56m
Detected by Pingoru: Aug 10, 2026, 02:49 PM UTC

Affected components

AM2 — Amsterdam, NetherlandsBOM3 — Mumbai, IndiaDFW3 — Dallas, United StatesFR4 — Frankfurt, GermanyFRA2 — Frankfurt, GermanyLON2 — London, United KingdomLON3 — London, United KingdomMEL2 — Melbourne, AustraliaRUH1 — Riyadh, Saudi ArabiaSIN2 — Singapore, Singapore

Update timeline

investigating Aug 10, 2026, 02:49 PM UTC

We are currently investigating this issue.
resolved Aug 10, 2026, 02:49 PM UTC

We are investigating a service impacting incident at the AM2, SJC2, SV5 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
resolved Aug 10, 2026, 04:40 PM UTC

Netskope is actively monitoring tenant performance following the completion of the rollback procedure to verify that the issue has been fully resolved.
resolved Aug 10, 2026, 06:10 PM UTC

Netskope continues to validate the mitigation techniques utilized.
resolved Aug 10, 2026, 08:29 PM UTC

Comprehensive validation procedures are currently underway.
monitoring Aug 10, 2026, 09:26 PM UTC

The issue has been mitigated, we are continuing to monitor the results.
resolved Aug 10, 2026, 09:45 PM UTC

The incident has been resolved.

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