Resolved after 1 hour 57 minutes, affecting NYC4 — LaGuardia, United States and PHL1 — Philadelphia, United States, on August 11, 2026.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Aug 11, 2026, 09:00 PM UTC
We are currently investigating this issue.
- resolved Aug 11, 2026, 09:00 PM UTC
We are investigating a service impacting incident at the PHL1, NYC4 datacenter(s) for the following service(s) AuthService. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Aug 11, 2026, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 11, 2026, 10:30 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 11, 2026, 10:57 PM UTC
The incident has been resolved.
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