Resolved after 2 hours 10 minutes, affecting PVG2 — Shanghai, China, on August 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 17, 2026, 07:37 AM UTC
We are currently investigating this issue.
- resolved Aug 17, 2026, 07:37 AM UTC
We are investigating a service impacting incident at the PVG2 datacenter(s) for the following service(s) NPA Gateway, Private Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 17, 2026, 08:41 AM UTC
Netskope has identified the root cause and implemented a mitigation. Impacted Netskope Client users must restart the Netskope Client to successfully establish NPA connections through PVG2. We continue to closely monitor the environment to ensure service stability.
- monitoring Aug 17, 2026, 08:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 09:47 AM UTC
The incident has been resolved.
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