Netskope incident

Service Impact to SJC1 Data Center.

Resolved after 1 hour 11 minutes, affecting SJC1 — San Jose, United States, on September 2, 2026.

monitoring Sep 02, 2026, 05:36 PM UTC

The issue has been mitigated, we are continuing to monitor the results.

Started
Sep 02, 2026, 04:37 PM UTC
Resolved
Sep 02, 2026, 05:48 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 02, 2026, 04:37 PM UTC

Affected components

SJC1 — San Jose, United States

Update timeline

  1. investigating Sep 02, 2026, 04:37 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 02, 2026, 04:37 PM UTC

    We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. monitoring Sep 02, 2026, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 02, 2026, 05:36 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved Sep 02, 2026, 05:48 PM UTC

    The incident has been resolved.

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