NetDocuments US Outage History

NetDocuments US is up right now

There were 3 NetDocuments US outages since February 2, 2026 totaling 56h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust-us.netdocuments.com

Minor April 27, 2026

PatternBuilder 500 Error

Detected by Pingoru
Apr 27, 2026, 02:04 PM UTC
Resolved
Apr 27, 2026, 02:52 PM UTC
Duration
47m
Affected: PatternBuilder
Timeline · 5 updates
  1. investigating Apr 27, 2026, 02:04 PM UTC

    We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

  2. identified Apr 27, 2026, 02:08 PM UTC

    We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Apr 27, 2026, 02:19 PM UTC

    A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

  4. monitoring Apr 27, 2026, 02:51 PM UTC

    The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

  5. resolved Apr 27, 2026, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 25, 2026

Performance Metrics Not Loading

Detected by Pingoru
Feb 25, 2026, 02:50 PM UTC
Resolved
Feb 27, 2026, 03:35 PM UTC
Duration
2d
Timeline · 2 updates
  1. monitoring Feb 25, 2026, 02:50 PM UTC

    The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

  2. resolved Feb 27, 2026, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 18, 2026

Server Error

Detected by Pingoru
Feb 18, 2026, 08:57 PM UTC
Resolved
Feb 19, 2026, 04:21 AM UTC
Duration
7h 24m
Affected: Platform
Timeline · 3 updates
  1. investigating Feb 18, 2026, 08:57 PM UTC

    We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Feb 18, 2026, 09:37 PM UTC

    We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Feb 19, 2026, 04:21 AM UTC

    At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

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