NetDocuments US experienced a minor incident on October 9, 2025 affecting Platform and Indexing, lasting 10h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2025, 08:19 PM UTC
We have identified an issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Oct 09, 2025, 08:43 PM UTC
We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded in the last 90 minutes are still processing. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Oct 10, 2025, 07:17 AM UTC
The incident with the US Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/