NetDocuments US experienced a major incident on May 8, 2026 affecting Platform, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 11:10 PM UTC
We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- investigating May 08, 2026, 11:39 PM UTC
We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- monitoring May 09, 2026, 12:06 AM UTC
We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/
- resolved May 09, 2026, 01:12 AM UTC
The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/