Is NetDocuments US down?

Last checked 9m ago
Current status
NetDocuments US is up

No incidents right now.

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Official status page: https://trust-us.netdocuments.com · Polled every 5 minutes · 8 components tracked

NetDocuments US is operational right now. Last checked 9m ago; the most recent incident resolved 11d ago.

Real-time NetDocuments US status, recent outages, and incident history — pulled directly from NetDocuments US's official status page at https://trust-us.netdocuments.com every 5 minutes. Pingoru tracks 8 NetDocuments US services and has captured 12 incidents in the last 90 days (99.10% uptime). Get email, Slack, Discord, or webhook alerts the moment NetDocuments US reports a new incident — free for 5 monitors, no credit card.

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NetDocuments US uptime 99.10% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Service Disruption - US Service
    Resolved 5h 15m
    Started May 19, 2026, 12:59 PM UTC · Resolved May 19, 2026, 06:14 PM UTC
    Platform
    Timeline · 8 updates
    • investigating · May 19, 2026, 12:59 PM UTC

      We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • investigating · May 19, 2026, 01:29 PM UTC

      We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • investigating · May 19, 2026, 02:09 PM UTC

      We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • investigating · May 19, 2026, 02:43 PM UTC

      We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • investigating · May 19, 2026, 03:30 PM UTC

      We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • investigating · May 19, 2026, 04:28 PM UTC

      We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • monitoring · May 19, 2026, 05:36 PM UTC

      We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • resolved · May 19, 2026, 06:14 PM UTC

      We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    Latest: We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation …

  2. Service Disruption - US Service
    Resolved 1h 29m
    Started May 18, 2026, 09:42 PM UTC · Resolved May 18, 2026, 11:12 PM UTC
    Platform
    Timeline · 4 updates
    • investigating · May 18, 2026, 09:42 PM UTC

      We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • identified · May 18, 2026, 10:06 PM UTC

      We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • monitoring · May 18, 2026, 10:43 PM UTC

      We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • resolved · May 18, 2026, 11:12 PM UTC

      The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

    Latest: The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

  3. Service Disruption
    Resolved 2h 1m
    Started May 08, 2026, 11:10 PM UTC · Resolved May 09, 2026, 01:12 AM UTC
    Platform
    Timeline · 4 updates
    • investigating · May 08, 2026, 11:10 PM UTC

      We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • investigating · May 08, 2026, 11:39 PM UTC

      We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • monitoring · May 09, 2026, 12:06 AM UTC

      We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

    • resolved · May 09, 2026, 01:12 AM UTC

      The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

    Latest: The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

  4. PatternBuilder 500 Error
    Resolved 47m
    Started Apr 27, 2026, 02:04 PM UTC · Resolved Apr 27, 2026, 02:52 PM UTC
    PatternBuilder
    Timeline · 5 updates
    • investigating · Apr 27, 2026, 02:04 PM UTC

      We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • identified · Apr 27, 2026, 02:08 PM UTC

      We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • monitoring · Apr 27, 2026, 02:19 PM UTC

      A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

    • monitoring · Apr 27, 2026, 02:51 PM UTC

      The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

    • resolved · Apr 27, 2026, 02:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Outage history

Past 90 days · 4 incidents View full outage history →