NetDocuments US experienced a notice incident on October 19, 2025 affecting Platform, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 19, 2025, 08:29 PM UTC
We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/