NetDocuments US Outage History

NetDocuments US is up right now

Pingoru has recorded 49 incidents for NetDocuments US: 15 in the last 12 months and 2 in the last 90 days.

Source: trust-us.netdocuments.com

49incidents recorded
15last 12 months
2last 90 days
43 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking NetDocuments US in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 202639 of 744 (1%)
June 202611 of 720 (0%)
July 202612 of 744 (0%)
August 202600 of 744 (0%)
September 20262201 of 720 (28%)
October 202600 of 744 (0%)
November 202600 of 37 (0%)

Incidents, newest first

Minor June 30, 2025 Slow response times for some users 2h 43m Platform

Started Jun 30, 2025, 06:47 PM UTC· resolved Jun 30, 2025, 09:31 PM UTC

  1. investigating Jun 30, 2025, 06:47 PM UTC

    We are currently investigating a potential issue with the US Service. A limited number of users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Jun 30, 2025, 07:17 PM UTC

    We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Jun 30, 2025, 09:31 PM UTC

    We have resolved the issue with performance in the US Service region. Users that experienced general slowness when navigating to workspaces or the inability to check documents in or out should now have the intended results. If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Minor June 23, 2025 Slow Response Times 1h 42m Platform

Started Jun 23, 2025, 07:50 PM UTC· resolved Jun 23, 2025, 09:33 PM UTC

  1. investigating Jun 23, 2025, 07:50 PM UTC

    We are currently investigating a potential issue with the US Service. A limited number of users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Jun 23, 2025, 08:37 PM UTC

    We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Jun 23, 2025, 09:33 PM UTC

    The incident in the US Service has been resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Notice June 12, 2025 Customer Support Phone Issues 27m Platform

Started Jun 12, 2025, 08:09 PM UTC· resolved Jun 12, 2025, 08:37 PM UTC

  1. identified Jun 12, 2025, 08:09 PM UTC

    NetDocuments Support is currently experiencing issues with our Support phone system provider. The third-party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue. If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal: https://support.netdocuments.com We will continue to update this message as more details are available.

  2. resolved Jun 12, 2025, 08:37 PM UTC

    The issue with the NetDocuments Customer Support phone service has been resolved and we are now successfully making and receiving calls. If you need assistance from NetDocuments Support currently, you are welcome to call once again or you may open a Support Case on our Support Portal: https://support.netdocuments.com Thank you for your patience.

Read the full incident report →

Minor June 10, 2025 Slow Response Times 3h 44m Platform, Search, Indexing

Started Jun 10, 2025, 03:39 PM UTC· resolved Jun 10, 2025, 07:24 PM UTC

  1. investigating Jun 10, 2025, 03:39 PM UTC

    We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, general slowness, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Jun 10, 2025, 04:15 PM UTC

    We have remediated the issue with performance in the US Service region and are currently monitoring the results. Users that experienced issues with search, general slowness when navigating to workspaces, or the inability to check documents in or out should be having an improved experience. Documents indexed during the disruption may still be delayed, but the expectation is that indexing will be back to expected performance soon. We will continue to provide updates to this post once the remediation is deemed reliable and the issue is considered resolved. If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. investigating Jun 10, 2025, 05:16 PM UTC

    We are currently investigating a recurring issue with the US Service. Users may experience issues with Search, general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Jun 10, 2025, 07:24 PM UTC

    The indexing issue with the US NetDocuments Service has now been resolved. Some documents that were uploaded during the disruption are still being processed, but performance has returned to expected levels. If you are still experiencing issues, please contact our Support team at https://support.netdocuments.com.

Read the full incident report →

Minor June 2, 2025 Slow Response Times 1d 4h Platform, Search, Indexing

Started Jun 02, 2025, 07:11 PM UTC· resolved Jun 04, 2025, 12:02 AM UTC

  1. investigating Jun 02, 2025, 07:11 PM UTC

    We are currently investigating a potential issue with the US Service. Some users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Jun 02, 2025, 07:40 PM UTC

    We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Jun 04, 2025, 12:02 AM UTC

    The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Minor April 29, 2025 Slow Response Times 1h 40m Platform, Search, Indexing

Started Apr 29, 2025, 08:50 PM UTC· resolved Apr 29, 2025, 10:30 PM UTC

  1. investigating Apr 29, 2025, 08:50 PM UTC

    We are currently investigating a potential issue with the US Service. Some users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. identified Apr 29, 2025, 09:07 PM UTC

    We have identified the issue with performance in the US Service region and are working on remediation. Users will still experience general slowness when navigating to workspaces or searching. We will continue to provide updates once remediation has been put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Apr 29, 2025, 10:00 PM UTC

    We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Apr 29, 2025, 10:30 PM UTC

    The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Minor April 25, 2025 Slow Response Times 7h 5m Platform, Search, Indexing

Started Apr 25, 2025, 05:02 PM UTC· resolved Apr 26, 2025, 12:08 AM UTC

  1. investigating Apr 25, 2025, 05:02 PM UTC

    We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. monitoring Apr 25, 2025, 05:38 PM UTC

    We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. resolved Apr 26, 2025, 12:08 AM UTC

    The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Notice March 31, 2025 Slow Response Times 5h 7m Platform

Started Mar 31, 2025, 08:29 PM UTC· resolved Apr 01, 2025, 01:36 AM UTC

  1. identified Mar 31, 2025, 08:29 PM UTC

    We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. investigating Mar 31, 2025, 08:59 PM UTC

    We are continuing to investigate an issue with the US Service. Users may experience general slowness when navigating the web interface, workspaces not properly loading, or the inability to check documents in or out. Documents continue to be searchable when searched by Document ID number. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Mar 31, 2025, 09:25 PM UTC

    We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating the web interface and loading workspaces should begin seeing an improvement of that experience. Document searching remains affected as recently uploaded documents are still processing. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Apr 01, 2025, 01:36 AM UTC

    The issue with performance in the US Service region is now fully resolved. All documents that were uploaded during the disruption are now fully searchable by metadata. If you are continuing to experience issues with searching, please contact our Support team via the portal: https://support.netdocuments.com/.

Read the full incident report →

Minor March 17, 2025 Slow Response Times 5h 27m Platform

Started Mar 17, 2025, 08:51 PM UTC· resolved Mar 18, 2025, 02:19 AM UTC

  1. investigating Mar 17, 2025, 08:51 PM UTC

    We are currently investigating a potential issue with the US Service. Users may experience general slowness, or the inability to load workspaces or search. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. investigating Mar 17, 2025, 09:25 PM UTC

    We are continuing to investigate a potential issue with the US Service. Users may experience general slowness or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Mar 17, 2025, 09:41 PM UTC

    We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded in the last 90 minutes are still processing. We will continue to provide updates to this post as we monitor the remediation put in place. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Mar 18, 2025, 02:19 AM UTC

    The issue with performance in the US Service region is now fully resolved. All documents that were uploaded during the disruption are now fully searchable by metadata. If you are continuing to experience issues with searching, please contact our Support team via the portal: https://support.netdocuments.com/.

Read the full incident report →

Minor March 10, 2025 Indexing Delay - US 3h 17m Indexing

Started Mar 10, 2025, 03:35 PM UTC· resolved Mar 10, 2025, 06:52 PM UTC

  1. investigating Mar 10, 2025, 03:35 PM UTC

    We are Investigating an issue with indexing in the US Service. The queue processing times are currently experiencing a delay and steps are being taken to accelerate the processing of jobs. If you are experiencing difficulty, please contact Support via the portal to log your Support case https://support.netdocuments.com/

  2. identified Mar 10, 2025, 04:06 PM UTC

    We have identified an issue with indexing in the US Service. The queue processing times are currently experiencing a delay and steps have been taken to accelerate the processing of jobs. If you are experiencing difficulty, please contact Support via the portal to log your Support case https://support.netdocuments.com/

  3. monitoring Mar 10, 2025, 04:41 PM UTC

    The US Indexing queues are caught up. Documents uploaded during this time will now show in their expected location and new uploads will be processed as expected. We are monitoring the queues closely and will update this post again if any reoccurrences of the problem are found. If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Mar 10, 2025, 06:52 PM UTC

    The issue affecting the US Indexing queues has now been resolved. While there may still be some time needed for import jobs to be completed, search and indexing performance are now at expected levels and have been for some time. If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Minor February 17, 2025 Indexing Delay - US Service 7h 21m Indexing

Started Feb 17, 2025, 02:16 PM UTC· resolved Feb 17, 2025, 09:38 PM UTC

  1. identified Feb 17, 2025, 02:16 PM UTC

    We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs. If you are experiencing difficulty, please contact Support via the portal to log your Support case.

  2. identified Feb 17, 2025, 03:35 PM UTC

    Delays continue with indexing documents. We have taken steps to accelerate the processing of jobs. Documents are uploading successfully and will show in their expected locations once they are indexed. We will continue to provide updates as the indexing queue continues to process.

  3. monitoring Feb 17, 2025, 04:40 PM UTC

    The US Indexing queues are caught up. Documents uploaded during this time will now show in their expected location and new uploads will be processed as expected. We are monitoring the queues closely and will update this post again if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Feb 17, 2025, 09:38 PM UTC

    The delay in indexing has been resolved. If you are continuing to experience a delay, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →

Minor January 31, 2025 Slow Response Times 1h 18m Search

Started Jan 31, 2025, 10:41 PM UTC· resolved Feb 01, 2025, 12:00 AM UTC

  1. investigating Jan 31, 2025, 10:41 PM UTC

    We are currently investigating a potential issue with the US Service that may be affecting a limited number of customers. Users may experience general slowness or issues searching for documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  2. identified Jan 31, 2025, 11:17 PM UTC

    We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness or issues searching for documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  3. monitoring Jan 31, 2025, 11:43 PM UTC

    The performance issue in the US Service has been identified and remediation has been put in place. We are monitoring the remediation closely and will update this post again if any reoccurrences of the problem are found. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

  4. resolved Feb 01, 2025, 12:00 AM UTC

    The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved. If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/

Read the full incident report →