NetDocuments US experienced a major incident on October 14, 2025 affecting Platform and Search, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2025, 04:11 PM UTC
We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Oct 14, 2025, 04:19 PM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 04:47 PM UTC
We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Oct 14, 2025, 05:46 PM UTC
We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Oct 14, 2025, 06:50 PM UTC
We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- investigating Oct 14, 2025, 08:28 PM UTC
We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Oct 14, 2025, 09:19 PM UTC
Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/
- resolved Oct 14, 2025, 10:08 PM UTC
The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/