NetDocuments US experienced a minor incident on July 16, 2026 affecting Platform, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 10:45 AM UTC
We have identified an issue affecting M365 Outlook and Co-Author Login to be a global incident with a third-party provider. We are working with the third party on a resolution. As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Jul 16, 2026, 11:38 AM UTC
The issue affecting M365 Outlook and Co-Author Login has been resolved, and we will continue to monitor closely. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
- resolved Jul 16, 2026, 12:32 PM UTC
The issue affecting M365 Outlook and Co-Author Login is resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/