Netchex incident

Cloudflare Errors Resolved

Major Resolved View vendor source →

Netchex experienced a major incident on November 18, 2025 affecting View Employees (View Employees) and Run Reports (Run Reports) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:03 PM UTC
Resolved
Nov 19, 2025, 02:50 PM UTC
Duration
1d 1h
Detected by Pingoru
Nov 18, 2025, 01:03 PM UTC

Affected components

View Employees (View Employees)Run Reports (Run Reports)Run Payroll (Run Payroll)View and Edit Timecards (View and Edit Timecards)Punch In / Punch Out (Punch In / Punch Out)Add Employees (Add Employees)Employee, Manager, and Admin Login (Employee, Manager, and Admin Login)

Update timeline

  1. investigating Nov 18, 2025, 01:03 PM UTC

    Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Our...

  2. investigating Nov 18, 2025, 02:18 PM UTC

    We have temporarily mitigated the issues with site accessibility, but users may still see some performance degradation until the global Cloudflare issues have been resolved. Additionally NetInsights Reporting remains unavailable.

  3. resolved Nov 19, 2025, 02:50 PM UTC

    Cloudflare resolved issues yesterday afternoon. Mitigations that were put in place yesterday morning were removed yesterday eventing and all systems remain operational.