Netchex incident

Issue Under Investigation: Cloudflare Errors

Major Resolved View vendor source →

Netchex experienced a major incident on November 18, 2025 affecting View Employees (View Employees) and Run Reports (Run Reports) and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:11 PM UTC
Resolved
Nov 18, 2025, 12:19 PM UTC
Duration
8m
Detected by Pingoru
Nov 18, 2025, 12:11 PM UTC

Affected components

View Employees (View Employees)Run Reports (Run Reports)Run Payroll (Run Payroll)View and Edit Timecards (View and Edit Timecards)Punch In / Punch Out (Punch In / Punch Out)Add Employees (Add Employees)Employee, Manager, and Admin Login (Employee, Manager, and Admin Login)

Update timeline

  1. investigating Nov 18, 2025, 12:11 PM UTC

    Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Our...

  2. resolved Nov 18, 2025, 12:19 PM UTC

    The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...