NEOnet incident

Internet Incident

Resolved after 1 hour 17 minutes, affecting Core Services (NEOnet ISP - PR) and Core Services (NEOnet ISP - DR) and 1 more, on October 28, 2026.

resolved Oct 28, 2026, 02:19 PM UTC

The issue impacting Internet Access has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

Started: Oct 28, 2026, 01:02 PM UTC
Resolved: Oct 28, 2026, 02:19 PM UTC
Duration: 1h 17m
Detected by Pingoru: Oct 28, 2026, 01:02 PM UTC

Affected components

Core Services (NEOnet ISP - PR)Core Services (NEOnet ISP - DR)Organizational Resources (NEOnet Accss Portal)Organizational Resources (NEOnet Public Website)Organizational Resources (NEOnet Secure Files)Ed Tech/Library Services (NEOnet LMS)Technical Services (NEOnet - ISP - PR)Technical Services (NEOnet - ISP - DR)Technical Services (NEOnet - PRTG)Technical Services (NEOnet - VPN)

Update timeline

investigating Oct 28, 2026, 01:02 PM UTC

NEOnet is currently experiencing an issue impacting Internet Access. Our team is actively working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service is restored.
investigating Oct 28, 2026, 01:29 PM UTC

The issue impacting Internet Access has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.
investigating Oct 28, 2026, 01:51 PM UTC

NEOnet is currently experiencing an issue impacting Internet Access. Our team is actively working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service is restored.
resolved Oct 28, 2026, 02:19 PM UTC

The issue impacting Internet Access has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

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