NEOnet Outage History

The storage issue impacting the eFinance database servers has been resolved, and services have been fully restored. The application is accessible and has been confirmed to be operating as expected. Our team will continue to monitor to ensure stability. Should you experience any issues accessing or using eFinance, please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

NEOnet Accss Portal recovered.

The issue with SMS OTP in Mini Orange has been resolved. Thank you for your patience while we worked to correct this.

Resolved – Network Connectivity This morning's network connectivity disruption was caused by a DDoS attack targeting one of our customers, which resulted in a broader impact to network services. Our team worked with our DDoS mitigation hardware support team to identify the cause and tune our protection policies to better mitigate similar attacks in the future. Services have remained stable since the initial disruption, and we consider this incident resolved. If you have any questions or concerns, please don't hesitate to reach out.

Resolved – Falls GradeBook Performance The slowness impacting Falls GradeBook has been resolved, and the system has returned to normal performance. NEOnet worked with Frontline to identify and address the issue. Users should no longer experience slower-than-normal performance. Thank you for your patience while we worked to resolve this issue.

The issue impacting DASL/ProgressBook Student Information System has been resolved, and services have been restored. Our team will continue to monitor the environment to ensure stability. Should you still be experiencing a problem, please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

USxS Application Service Restored Status: Resolved The issue affecting the MCOECN hosting cluster has stopped, and additional worker nodes have been added to the cluster. USxS applications have returned to normal operation. A small number of applications did not restart correctly during the recovery process. MCOECN is working to bring those remaining services back online, and they are expected to be available shortly. The hosting team continues to investigate the root cause of the cluster issue to help prevent a recurrence. We will close this incident and provide additional communication if further service impacts occur.

The issue impacting externally hosted applications using NEOnet Login has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

NEOnet LMS recovered.

The issue impacting eFP Report Generation has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue. Root Cause: PowerSchool identified the cause as the server needing additional space and was able to address it within about 15 minutes of it being reported.

The issue impacting MiniOrange SMS/OTP codes has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

Frontline - Falls Region recovered.