Ongoing since 01:20 PM UTC, affecting section-319117 (NEOnet ISP - PR) and section-319117 (NEOnet ISP - DR) and 1 more.
Our team continued reviewing logs and analyzing the additional monitoring data collected during today’s incident. While we have not yet confirmed the underlying cause, that review has helped guide the next steps in our investigation. Tomorrow morning, our vendor will join our team to capture diagnostic information during a recurrence of the routing issue. Because we have been unable to reproduce the problem during troubleshooting, collecting this information while an incident is underway is the next step in identifying the cause. Based on recent incidents, we expect another disruption between 8:45 and 9:45 a.m., although the timing has not been consistent enough to pinpoint an exact time. If the issue returns, we will collect firewall debug logs with our vendor and implement a workaround we believe will resolve the incident and restore connectivity. Our team will be ready to act as soon as the issue arises, and we will work to keep the disruption as brief as possible while capturing the data needed to advance the investigation. We will provide updates as the morning progresses. We recognize the impact these interruptions have on your staff and students and appreciate your continued patience. As always, if you have any questions or concerns, please don’t hesitate to reach out.
Affected components
Update timeline
- investigating Oct 28, 2026, 01:20 PM UTC
We are investigating internet issues again this morning. We will provide more information as we try to identify the issue.
- investigating Oct 30, 2026, 12:55 AM UTC
Our team continued reviewing logs and analyzing the additional monitoring data collected during today’s incident. While we have not yet confirmed the underlying cause, that review has helped guide the next steps in our investigation. Tomorrow morning, our vendor will join our team to capture diagnostic information during a recurrence of the routing issue. Because we have been unable to reproduce the problem during troubleshooting, collecting this information while an incident is underway is the next step in identifying the cause. Based on recent incidents, we expect another disruption between 8:45 and 9:45 a.m., although the timing has not been consistent enough to pinpoint an exact time. If the issue returns, we will collect firewall debug logs with our vendor and implement a workaround we believe will resolve the incident and restore connectivity. Our team will be ready to act as soon as the issue arises, and we will work to keep the disruption as brief as possible while capturing the data needed to advance the investigation. We will provide updates as the morning progresses. We recognize the impact these interruptions have on your staff and students and appreciate your continued patience. As always, if you have any questions or concerns, please don’t hesitate to reach out.
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