NEOnet incident

Internet Incident

Resolved after 15 minutes, affecting Core Services (NEOnet ISP - PR) and Core Services (NEOnet ISP - DR) and 1 more, on November 2, 2026.

resolved Nov 02, 2026, 02:22 PM UTC

The issue impacting Internet Access has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

Started: Nov 02, 2026, 02:07 PM UTC
Resolved: Nov 02, 2026, 02:22 PM UTC
Duration: 15m
Detected by Pingoru: Nov 02, 2026, 02:07 PM UTC

Affected components

Core Services (NEOnet ISP - PR)Core Services (NEOnet ISP - DR)Organizational Resources (NEOnet Accss Portal)Organizational Resources (NEOnet Public Website)Organizational Resources (NEOnet Secure Files)Ed Tech/Library Services (NEOnet LMS)Technical Services (NEOnet - ISP - PR)Technical Services (NEOnet - ISP - DR)Technical Services (NEOnet - PRTG)Technical Services (NEOnet - VPN)

Update timeline

investigating Nov 02, 2026, 02:07 PM UTC

NEOnet is currently experiencing an issue impacting Internet Access. Our team is actively working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service is restored.
resolved Nov 02, 2026, 02:22 PM UTC

The issue impacting Internet Access has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

Your product runs on more than NEOnet

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.