Neon Fundraise Outage History
Neon Fundraise is up right nowPingoru has recorded 49 incidents for Neon Fundraise: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 28 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Major June 23, 2026 Neon One Portal slow loading times 17h 48m
Started Jun 23, 2026, 08:11 PM UTC· resolved Jun 24, 2026, 02:00 PM UTC
- monitoring Jun 23, 2026, 08:11 PM UTC
We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.
- monitoring Jun 23, 2026, 08:40 PM UTC
All systems are currently operating as expected and Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation.
- resolved Jun 24, 2026, 02:00 PM UTC
This incident has been marked as resolved following extended monitoring of the solution put in place.
Major June 17, 2026 Neon Portal intermittent latency 10h 9m Management interfaces, Site Builder
Started Jun 17, 2026, 05:55 PM UTC· resolved Jun 18, 2026, 04:04 AM UTC
- investigating Jun 17, 2026, 05:55 PM UTC
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
- monitoring Jun 17, 2026, 08:01 PM UTC
Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.
- resolved Jun 18, 2026, 04:04 AM UTC
Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.
Critical March 20, 2026 Intermittent charging issues with Neon Pay 2d 14h Neon Pay
Started Mar 20, 2026, 10:15 PM UTC· resolved Mar 23, 2026, 01:08 PM UTC
- investigating Mar 20, 2026, 10:15 PM UTC
We are currently investigating an issue causing charges to intermittently fail on Neon Pay.
- investigating Mar 20, 2026, 10:59 PM UTC
We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.
- monitoring Mar 21, 2026, 12:00 AM UTC
All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.
- resolved Mar 23, 2026, 01:08 PM UTC
No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.
Major January 7, 2026 High CPU usage caused intermittent issues 3h 30m
Started Jan 07, 2026, 04:32 PM UTC· resolved Jan 07, 2026, 08:03 PM UTC
- monitoring Jan 07, 2026, 04:32 PM UTC
We have identified an issue with high cpu usage. A fix has been implemented and we are monitoring to confirm that the issue does not recur.
- resolved Jan 07, 2026, 08:03 PM UTC
This incident has been marked as resolved. The fix implemented earlier has addressed the CPU usage, and monitoring has confirmed that levels have remained normal since the issue was addressed.
Notice October 20, 2025 Hosting provider (AWS) experiencing degradation of services 7h 19m
Started Oct 20, 2025, 01:58 PM UTC· resolved Oct 20, 2025, 09:17 PM UTC
- monitoring Oct 20, 2025, 01:58 PM UTC
AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:56 PM UTC
AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now. At this point we have not discovered any affected services, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 09:17 PM UTC
AWS has confirmed that their fix is working as expected. At this point, we have concluded our investigation and have not found any additional services affected within Neon Fundraise. Please reach out to support with any additional questions or concerns. AWS Statuspage: https://health.aws.amazon.com/health/status
Critical October 3, 2025 Admin Login Disruption 5h 29m Management interfaces
Started Oct 03, 2025, 01:28 PM UTC· resolved Oct 03, 2025, 06:57 PM UTC
- identified Oct 03, 2025, 01:28 PM UTC
We are currently investigating an issue preventing users from logging into Neon Fundraise Admin. This issue is not affecting front-end forms, events, or payments.
- identified Oct 03, 2025, 01:57 PM UTC
We have identified the root cause of the issue and are working to release a fix.
- monitoring Oct 03, 2025, 04:17 PM UTC
A fix has been implemented for this issue and we are monitoring the situation.
- resolved Oct 03, 2025, 06:57 PM UTC
This incident has been resolved.
Minor May 6, 2025 Team captains cannot be created 18h 35m Registrations
Started May 06, 2025, 04:44 PM UTC· resolved May 07, 2025, 11:20 AM UTC
- identified May 06, 2025, 04:44 PM UTC
Due to an update merged in last night's release, team captains cannot be created, neither through the front end registration form, nor through the Admin. This also means users cannot create teams through the registration form. The team has identified the issue and is preparing a fix to release tonight.
- resolved May 07, 2025, 11:20 AM UTC
This incident has been resolved.
Major April 9, 2025 Recurring Charges Not Running 17h 41m Recurring Plans Processing
Started Apr 09, 2025, 06:35 PM UTC· resolved Apr 10, 2025, 12:17 PM UTC
- identified Apr 09, 2025, 06:35 PM UTC
Our team discovered that recurring plan charges have not run since April 3rd due to a thread stoppage. The thread will be unblocked during tonight’s scheduled release, after which charges will resume from where they left off, so any plan that missed a charge during this period will be charged soon after the release. The team is also taking steps to prevent this from happening again in the future.
- monitoring Apr 10, 2025, 06:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2025, 12:17 PM UTC
This incident has been resolved.
Critical March 25, 2025 System Slowdown 6h 31m Sprocket API, Donations, Management interfaces, Site Builder and 4 more
Started Mar 25, 2025, 02:49 PM UTC· resolved Mar 25, 2025, 09:20 PM UTC
- identified Mar 25, 2025, 02:49 PM UTC
We are seeing a system slowdown. We’re actively working speed things up.
- investigating Mar 25, 2025, 04:07 PM UTC
We are currently investigating this issue.
- monitoring Mar 25, 2025, 06:57 PM UTC
We have restarted the system, after which sites are now fully operational.
- resolved Mar 25, 2025, 09:20 PM UTC
This incident has been resolved.
Minor February 6, 2025 Server Maintenance 1h 53m Sprocket API, Donations, DNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>, Rallybound Payment Service and 30 more
Started Feb 06, 2025, 08:35 AM UTC· resolved Feb 06, 2025, 10:29 AM UTC
- investigating Feb 06, 2025, 08:35 AM UTC
Rallybound will perform server/infrastructure maintenance this evening. The system may be briefly unavailable (0-5 minutes) as work is completed.
- identified Feb 06, 2025, 08:36 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 06, 2025, 08:36 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 06, 2025, 09:43 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 06, 2025, 10:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2025, 10:29 AM UTC
This incident has been resolved.
Major January 30, 2025 System Inaccessible or slow 22h 24m Sprocket API, Donations, DNS <small><a href="http://status.aws.amazon.com/" target="_blank">status.aws.amazon.com</a></small>, Rallybound Payment Service and 16 more
Started Jan 30, 2025, 07:18 PM UTC· resolved Jan 31, 2025, 05:42 PM UTC
- investigating Jan 30, 2025, 07:18 PM UTC
We are currently investigating this issue.
- monitoring Jan 30, 2025, 07:54 PM UTC
We were able to put measures in place to reduce load on the system. Sites and interfaces are now loading as normal. Team is still investigating root cause.
- monitoring Jan 30, 2025, 10:37 PM UTC
We are continuing to see intermittent spikes in CPU which causes the system to be briefly unavailable for a minute or so at a time. The team is still investigating.
- resolved Jan 31, 2025, 05:42 PM UTC
The system was cycled with last night's release, bringing performance back to normal levels.
Notice October 29, 2024 Reports of System Slowness 3h 22m
Started Oct 29, 2024, 06:55 PM UTC· resolved Oct 29, 2024, 10:18 PM UTC
- identified Oct 29, 2024, 06:55 PM UTC
We are seeing another system slowdown. We’re actively working speed things up.
- monitoring Oct 29, 2024, 07:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 10:18 PM UTC
This incident has been resolved.