Neon Fundraise incident
Hosting provider (AWS) experiencing degradation of services
Neon Fundraise experienced a notice incident on October 20, 2025, lasting 7h 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 20, 2025, 01:58 PM UTC
AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:56 PM UTC
AWS (our hosting provider) experienced a degradation of services last night and continues to experience issues in rectifying services. Overall Fundraise systems are operational as of now. At this point we have not discovered any affected services, but we are continuing to investigate to determine any impact. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 09:17 PM UTC
AWS has confirmed that their fix is working as expected. At this point, we have concluded our investigation and have not found any additional services affected within Neon Fundraise. Please reach out to support with any additional questions or concerns. AWS Statuspage: https://health.aws.amazon.com/health/status